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Field
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Three (3) years of customer service experience and/or call center experience Recent experience with EMR, such as EPIC, including In Basket and Work Queues. Training or equivalent recent experience in
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for determining if an application belongs to either undergraduate, graduate, or registrars office. Must know how to move the application to the appropriate departments workflow queue. Responsible for determining
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for determining if an application belongs to either undergraduate, graduate, or registrars office. Must know how to move the application to the appropriate departments workflow queue. Responsible for determining
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to implementation. Process Improvement & Implementation Support — 20% Participates in planning and developing process improvement initiatives across the revenue cycle. Reviews EHR work queues to identify patterns and
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or authorizations for medical services as needed, and/or a referral, if required. Develops relationships with referring physicians and prioritizes queues/lists for requests for appointments. If applicable, processes
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training, small group facilitation, and creation of clear, practical documentation. Strong organizational skills, including queue management, follow-through, prioritization, and ongoing knowledge base
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. Experience with CRM systems, queue management platforms (e.g., WaitWell), and/or contact center technologies. Ability to lead, develop, and manage professional staff in a fast-paced, service-oriented
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, cashiering, billing, etc.) Preferred Qualifications Three (3) years of customer service experience and/or call center experience Recent experience with EMR, such as EPIC, including In Basket and Work Queues
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notes and front-end work queues. Confirm, notify, and remind patients of appointments and/or changes. Work with the nursing team, providers, medical assistants, call center, and other team members
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availability** Supervises the operations of assigned work-flows including patient check-in/check-out, scheduling, registration, patient portals, on-line/e-requests, EPIC work queues and physician referrals