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Field
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as assigned. Incumbent will also be required to monitor and triage call and ticket queues to ensure customer calls and tickets are promptly addressed to adhere to ITS SLA. This position seeks
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demographics, guarantor accounts, and insurance payors Participate in process improvement projects such as facilitating workgroup efforts to identify and increase daily throughput of Epic work queue orders Work
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effectiveness and meet business needs. Focuses on managing steady workflow and productivity, meeting service/productivity standards, and resolving operational problems. Monitors and manages call queues and
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(EOP) verification packets and documents Distributes mail Maintains award letters Maintains tracking letters Distributes reports Covers phone queue and email Reponses Completes forms and procedure
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, and refers as appropriate. Key Responsibilities: Manages daily assignments using standardized protocols and work queues to ensure timely completion of financial clearance in accordance with departmental
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insurance for new and established patients. Works closely with general GI care coordination team to fill endoscopy block. Works on order work queue to select orders and schedule patients. Works closely with
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registration, authorization, insurance portals, on-line insurance, and EPIC work queues. Assists with the testing, managing and/or monitoring of workflows within UAMS electronic systems to insure maximum
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-signature required per standing order or Best Practice Alert (BPA). Queue and pend medication renewals. Take pictures and/or upload media (excluding ophthalmology) according to Ambulatory Care guidelines
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or authorizations for medical services as needed, and/or a referral, if required. Develops relationships with referring physicians and prioritizes queues/lists for requests for appointments. If applicable, processes
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commercial accounts within system work queues and clearinghouses. Review and resolve claims for accuracy based on payer standards. Complete all identified insurance required edits through electronic billing