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Customer Support Officer, you’ll be the first point of contact for IT and campus facility support, delivering timely and effective assistance across multiple channels – phone, email, chat, and face-to-face
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of the University, as well as external partners, and contributing to media reports and strategic planning. Position Key Duties Key responsibilities include: Deliver media projects across multiple channels including
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users Respond and resolve technical issues raised through multiple channels. Train and support users on WIL functions, and develop review and maintain associated training resources. Conduct regular
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multiple campuses and courses. Establish and implement a systematic approach to the support needs of all TAFE students, including utilisation of existing Victoria University student support services Identify