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Volunteer Program Manager

Montana State University, United States

Updated: about 21 hours ago
Location: Bozeman, MONTANA
Deadline: ;

Position Details
Position Information


Announcement Number STAFF - VA - 26323
For questions regarding this position, please contact:
Katherine Hodge
406-994-6618
katherine.hodge@montana.edu
Classification Title Program Mgr
Working Title Volunteer Program Manager
Brief Position Overview
The Volunteer Program Manager reports directly to the Director of Education and Public Programming. This role is responsible for managing the museum’s volunteer program. The position oversees all aspects of volunteer management, including but not limited to onboarding, scheduling, training, managing, teaching, and outreach.
Position Number 4M1955
Department Museum of the Rockies
Division Museum of the Rockies
Appointment Type Classified
Contract Term Fiscal Year
Semester
If other, specify From date
If other, specify End date
FLSA Non-Exempt
Union Affiliation FOCUS-MFPE
FTE 1.0
Benefits Eligible Eligible
Salary $24.388 per hour, commensurate with experience, education, and qualifications
Contract Type Classified Salary
If other, please specify
Recruitment Type Open

Position Details


General Statement
The Volunteer Program Manager is responsible for managing the museum’s volunteer program. The position oversees all aspects of volunteer management, which includes recruitment, onboarding, scheduling, training, assessment, retention, and recognition. They serve as the primary liaison for new volunteers and facilitate their integration into the organization through training and program assignments. Volunteers work in a variety of areas including education, paleontology, collections, visitor services, and administration. The Volunteer Program Manager works closely with education staff to assist with developing and implementing a range of events and programs.
 
Benefits: MOR pays a competitive salary with an exceptional benefits package (Package includes: health, dental, and life insurance along with an employer matching retirement plan and the possibility for tuition reeducation for staff and dependents).
Duties and Responsibilities
  • Identify volunteer needs at the museum in conjunction with other departments.
  • Design and implement volunteer recruitment strategies that fulfill institutional goals and attract a broad demographic.
  • Onboard new volunteers and impart an understanding of museum policies and procedures.
  • In collaboration with education staff and subject experts, train volunteers, ensuring accuracy of content and an understanding of museum educational methodology.
  • Maintain database, date, and records for volunteer and docent program.
  • Regularly evaluate volunteers to maintain museum standards of educational excellence and track individual training levels for advancement of skills and evaluation.
  • Efficiently use relevant software programs to schedule and coordinate volunteers.
  • Collaborate with Education staff on other programs, events, and classes to ensure coverage and communication.
  • Collaborate with Education staff and subject experts as needed to develop interpretive and education content and training.
  • Serve as a liaison between the organization and external stakeholders.
  • Maintain regular positive communication with volunteers to ensure they feel engaged and integrated into the museum.
  • Provide school tours as needed for all galleries and museum areas.
  • Teach education programs as needed
  • Provide general support o other educational programs and events.
  • Help develop tours, curricula, and training materials for the education department in collaboration with team members and the Director
  • Work with the Education team to write and evaluate content
  • Undertake additional duties as assigned.
Required Qualifications – Experience, Education, Knowledge & Skills
  • Bachelor’s degree in relevant field or an equivalent amount of education and/or experience.
  • A minimum of 1 year experience working for a nonprofit organization such as museums, zoos, parks, historic sites, aquaria, etc.
  • Demonstrated experience managing or working with a volunteer program.
  • Demonstrated experience developing training programs, curriculum, and/or interpretive content.
    		•
    Preferred Qualifications – Experience, Education, Knowledge & Skills
  • Demonstrated ability to become proficient in using scheduling software.
  • Demonstrated ability to work independently and proactively solve problems.
  • Two or more years’ experience working with and managing a volunteer program in a museum or similar setting.
    		•
    The Successful Candidate Will
    • Exemplify a collaborative attitude and willingness to operating within a team.
    • Excellent attention to detail and adherence to high standards
    • Exhibit patience, flexibility, adaptability, professionalism, and positive communication when working with a broad group of people.
    • Demonstrate superior written and oral communication skills and confidence in oral presentations and public speaking.
    • Have knowledge of a variety of disciplines in the natural and social sciences is helpful, though not required.
    • Manage difficult and sensitive situations, relationships, and conversations.
    • Conduct oneself in accordance with the highest ethical standards.
    • Effectively convey the newest information using best practices in teaching and professional development.
    • Thrive on working in a high-energy, team-oriented environment with ambitious goals.
    • Represent Museum of the Rockies and Montana State University in a professional and courteous manner.
    Position Special Requirements/Additional Information
    Must be able to work some weekends and evenings as needed, planned in advance.
    This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.
    Physical Demands
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.
    This position has supervisory duties? Yes

    Posting Detail Information


    Number of Vacancies 1
    Desired Start Date At the conclusion of a successful search
    Position End Date (if temporary)
    Open Date
    Close Date
    Applications will be:
    Screening of applications will begin on March 31, 2026; however, applications will continue to be accepted until an adequate applicant pool has been established.
    Special Instructions
    This position is not eligible for sponsorship.
    EEO Statement
    Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law.
    In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference, please complete the veteran’s preference information located in the Demographics section of your profile.

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