Support Services Associate

Details

Posted: Unknown

Location:

Salary:

Summary:

Summary here.

Details

Posted: 01-Apr-26

Location: Charlotte, North Carolina

Categories:

Other Staff/Administrative
Staff/Administrative

Internal Number: 67117

Position Number: 000580

Department: Business Services (Adm)

Employment Type: Permanent - Full-time

Months Per Year: 12

Essential Duties and Responsibilities:

• Receive all incoming mail and scan packages utilizing a handheld scanner.
• Assign packages to Departments utilizing tracking software.
• Handle time and information sensitive mail, acquiring signature from Department liaison for all accountable mail.
• Sort and deliver departmental mail.
• Use databases, links and tools to locate faculty/staff and reroute unidentified mail or improperly addressed mail.
• Manage records and retention system for departmental shipping forms and documents.
• Generate reports from metering machines, perform daily close out procedures reconciling funds and inputting information into databases used for benchmarking.
• Communicate and collaborate with colleagues to ensure work is completed in a timely manner. Serve as department liaison on shipping software, clearly advising departments on shipping options answering questions and inquiries.
• Use Pitney Bowes software to meter outgoing mail and ensure postage is applied to the correct department fund number.
• Ensure all mail count and postage data is accurately recorded in database.
• Position requires frequent rotation on carrier routes for maximum coverage during personnel shortages and authorized absences.
• Identify potential problems/issues and provide solutions.
• Utilize SCLogic database and contact United States Postal Service to investigate and resolve tracking and delivery questions/issues.
• Must remain knowledgeable of University and United States Postal Service shipping requirements, procedures, updates and their application.
• Troubleshoot and perform preventive maintenance on all equipment and software systems.
• Utilize a state owned vehicle to deliver mail to departments on Campus, the Foundation Building, Early College High School, Center City and United States Postal Service.

Minimum Experience / Education:

Required Minimum Qualifications:
High school diploma or equivalency.
Note: Some state job postings state you can qualify by an 'equivalent combination of education and experience.' If that language appears above, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

Preferred Education Skills and Experience:

• Excellent customer service experience with great communication skills; ability to work cooperatively with others; flexibility of cross training.
• Demonstrated knowledge of Postal regulations and classes of mail; prior experience with Mail delivery preferred. with experience sorting and distributing letter mail; obtaining signatures for accountable mail; processing outgoing mail and package-metering, tracking/address label creation; processing mail & packages using tracking software including handheld mobile devices and handheld scanners preferred
• Ability to organize, implement, and evaluate programs; ability to multitask and strong attention to detail.
• Computer knowledge and experience Microsoft and Google Suite.
• Ability to lift up to 50 lbs. with assistance.

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About The University of North Carolina at Charlotte
UNC Charlotte is North Carolina's urban research institution. Our campus is located in the piedmont of North Carolina, just two hours from the mountains and three hours from the Atlantic Ocean. A large public university with a small college feel, more than 27,200 students consider UNC Charlotte’s 1,000-acre campus their home away from home.
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