Summer Opportunity - Technology Support Assistant

Colgate University, United States

Updated: about 12 hours ago
Location: Hamilton, NEW YORK
Job Type: PartTime
Deadline: ;

Posting Details
Position Information


Job Category Casual Wage
Position Title Summer Opportunity - Technology Support Assistant
Full Time/Part Time Part Time
Division Dean of the Faculty
Department Information Technology Services - Engagement and Support
Hiring Wage/Salary Range $16.60 / hour
Department Statement
Colgate University is a special place to work and offers many unique opportunities, including the ability to work with and among world class faculty and staff at a highly selective residential liberal arts institution. This position provides an opportunity to become familiar with the variety of regular positions that are available at the University, as well as the ability to add employment at a distinct University to your resume.
Successful candidates for this position will earn sick leave, paid time off, free parking, and a University ‘Gate Card that provides access to fitness facilities, athletic and cultural events, as well as a discount on many items at the University Bookstore.
This type of appointment is not approved to work more than 999 hours per year for all positions combined. Should incumbents work more than a total of 999 hours in a year the appointment may not continue beyond one year of service.
Gain hands-on experience in a professional IT environment while developing important technical and interpersonal skills. You’ll work closely with a supportive team of mentors and improve your skills in communication, customer service, hardware deployment, cybersecurity best practices, and troubleshooting.
Accountabilities
Responsibilities include:
User Support: Utilize active listening to diagnose and troubleshoot technical issues; accurately document all client interactions within our service management system.
Hardware Deployment: Deliver and configure computers and peripheral equipment in offices, labs, and classrooms, ensuring all technology is fully functional upon setup.
Equipment Management: Assist with the assembly, disassembly, and physical transport of computer systems and related hardware.
Inventory Integrity: Conduct physical inventory audits and maintain data accuracy using spreadsheets to cross-check university assets.
Data Stewardship: Maintain strict confidentiality regarding sensitive data and adhere to university best practices for cybersecurity and privacy.

Requirements


Professional Experience/ Qualifications
  • Ability to communicate clearly and document technical solutions effectively for both technical and non-technical audiences
  • Proven ability to follow established protocols and execute detailed instructions accurately
  • Self-motivated with the ability to work independently and manage time effectively
  • A high degree of punctuality and dependability
  • A commitment to providing exceptional customer service
Preferred Qualifications
  • Working knowledge of both Windows and Mac OS platforms
  • Familiarity with tablets, mobile devices, and basic networking concepts
  • Experience with hardware setup, including docking stations, monitors, and cable management
  • A logical approach to problem-solving and technical troubleshooting
  • A current valid driver’s license
Education
Highschool diploma or equivalent.
Physical Requirements
Must be able to lift 30 lbs
Other Information

Posting Detail Information


Requisition Number 2026CW010Posting
Temporary Yes
Work Schedule
Monday through Friday, 8:00AM – 5:00PM
Job Open Date 03/18/2026
Job Close Date
Open Until Filled Yes
Special Instructions Summary
EEO Statement
The University recognizes that equal employment opportunity can only be achieved through demonstrated leadership. It is the Policy of the University to recruit, employ, retain, promote, and train employees on the basis of skills and experience, capacity to do the job, and valid job qualifications without regard to any characteristics protected by applicable local, state or federal laws.
Clery Act
CAMPUS CRIME REPORTING AND STATISTICS
The Department of Campus Safety will provide upon request a copy of Colgate’s Annual Security and Fire Safety Report. This report includes statistics as reported to the United States Department of Education for the previous three years concerning reported: 1. crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by Colgate University; and on public property within, or immediately adjacent to and accessible from, the campus and 2. fires that occurred in student housing facilities. The report also includes institutional policies concerning campus security and fire safety, such as policies concerning sexual assault, life safety systems, and other related matters. You may access the report from the Clery Compliance web page at: https://www.colgate.edu/about/offices-centers-institutes/dean-college/campus-safety-staff/clery-compliance . Printed copies of this report may be obtained upon request from the Department of Campus Safety via e-mail at cusafety@colgate.edu .

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