Student Success Coach

University of North Carolina at Chapel Hill, United States

Updated: about 13 hours ago
Location: Chapel Hill, NORTH CAROLINA
Job Type: FullTime
Deadline: 06 Apr 2026

Posting Information
Posting Information


Department SW-School of Social Work-380100
Career Area Student Services
Posting Open Date 03/23/2026
Application Deadline 04/06/2026
Open Until Filled No
Position Type Permanent Staff (EHRA NF)
Working Title Student Success Coach
Appointment Type EHRA Non-Faculty
Position Number 20062940
Vacancy ID NF0009628
Full Time/Part Time Full-Time Permanent
FTE 1
Hours per week 40
Position Location North Carolina, US
Hiring Range $57,780-$66,126
Proposed Start Date 05/01/2026

Position Information


Be a Tar Heel!
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit
The mission of the School of Social Work is to advance equity, transform systems, improve lives. The School’s curriculum supports the mission and recognizes the uniqueness of the region served, including concerns for disadvantaged, vulnerable, and oppressed individuals, families and communities. Classes provide rigorous and evidence-based content, and give students the opportunity to explore theory, learn intervention skills and engage in challenging dialogue with colleagues.
Position Summary
The School of Social Work (SSW) at the University of North Carolina at Chapel Hill seeks a dynamic candidate highly invested in student success to serve as Student Success Coach and oversee student advising and support efforts for the online MSW program in our nationally ranked school. 
The Student Success Coach will direct efforts to help students in the online MSW program identify and achieve their educational, personal, and professional goals. The Student Success Coach will be the first and main point of contact for students in the online MSW program and will guide them through the completion of their plans of study by providing curriculum advising and proactively working with students to coordinate resources and support for them within and beyond the SSW. The Student Success Coach will develop holistic advising relationships through regular meetings with students while tracking their matriculation closely and referring students to supports and resources as needed. 
In addition, the Student Success Coach will identify, address, and resolve complex issues related to student matriculation through collaboration with faculty, staff, administration, and offices across the SSW and UNC. The Student Success Coach will oversee and facilitate programming and activities for online MSW students such as orientation, student wellness initiatives, and graduation. 
Further, the Student Success Coach will lead professional development activities, advise the online MSW student organization, be responsible for identifying resources and supports for online MSW students, and serve on the Admissions Committee and other SSW and university committees as assigned. 
Finally, the Student Success Coach will complete additional special projects for Academic and Student Affairs as needed, such as assisting with outcome evaluations and assessments for students in the online MSW program. This EHRA Non-Faculty position will report to the Associate Dean for Student Affairs and will be part of the Academic and Student Affairs team as well as the online MSW program team. Due to the availability of students in the online MSW program, some evening and weekend hours will be required.
Minimum Education and Experience Requirements
Relevant post-Baccalaureate degree required (or foreign degree equivalent); for candidates demonstrating comparable independent educational or instructional activities associated with the delivery and/or management of student support functions, will accept a relevant Bachelor’s degree (or foreign degree equivalent) and at least 1 year of relevant experience in substitution.
Required Qualifications, Competencies, and Experience
* Candidates must have strong organization, planning, and analytical abilities 
* Demonstrated ability to communicate effectively both verbally and in writing 
* Excellent interpersonal skills 
* Ability to work independently as well as collaboratively 
* Deep investment in student success, and strong commitment to the social work profession and MSW education
Preferred Qualifications, Competencies, and Experience
* Master’s degree in social work
* Knowledge of the range of social work practice areas including macro practice (community, management, and policy practice) as well as direct practice (individuals, families, and groups) 
* Experience in an academic setting providing academic support and/or student development assistance to students 
* Experience working with diverse student populations 
* Demonstrated ability to make sound judgment in dealing with administrative or student issues
Special Physical/Mental Requirements
NA
Campus Security Authority Responsibilities

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.
Special Instructions
Quick Link https://unc.peopleadmin.com/postings/314970

Posting Contact Information


Department Contact Name and Title Heather James, Human Resources Specialist
Department Contact Telephone or Email hljames@ad.unc.edu
Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement
The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.

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