Student Success Coach

The Student Success Coach, reporting to the Director of Student Success, promotes an increase in learning, persistence, and graduation by holistically addressing students' university experiences. The Student Success Coach provides educational guidance, support, and assistance rooted in the framework of Appreciative Advising to create personalized interventions, coaching, and support services (both academic and non-academic) for all University College undergraduate students. The Student Success Coach is responsible for proactively guiding undergraduate students from their initial coursework through graduation. The Student Success Coach serves as liaison between the student and University and is the student's professional point of contact and advocate within the University.

Job Description

The Student Success Coach will be responsible for the following: 

• Proactively outreach to student caseload/cohort via tasks within the student information system to provide service for undergraduate students via phone, email, text, and in-person meetings. 

• Serve as primary point of contact for questions and concerns regarding degree requirements, programs, policies, and procedures. 

• Build rapport with students, help define clear objectives, and assess fit with their respective program. 

• Ensure that information is proactively communicated to students and requests for assistance are met with a response that is meaningful and supportive of the day-to-day needs of undergraduate students. 

• Ensure students have a solid understanding of the time commitment, technology, and skills required to be successful in their academic program. 

• Conduct one-on-one meetings with students to develop learning, financial, and life strategies that promote student success, specifically focusing on developing skills in time/stress management, goal setting, creating study plans, preparing for tests, utilizing individual learning styles, financial literacy, and other student success skills and strategies. 

• Assist students with term-by-term course selection, registration, comprehensive program evaluation review, and appropriate education solutions to overcome barriers to student success. 

• Manage, monitor, and use available early alert systems to create intervention strategies and resolve student issues. 

• Lead group sessions and campus-based programming showcasing key success areas such as navigating resources, student portal, communicating with faculty, academic skills development, and other student success topics. 

• Provide in-person support through individual meetings, group sessions, and campus-based programming as needed. 

• Foster the development of critical and creative thinking skills, problem solving, learning strategies, and inter- and intra-personal skills to result in improved success in and outside of the classroom, more connections to the campus community, and emphasis on future goals. 

• Collaborate with Enrollment for a successful onboarding process of all first-term students. 

• Work closely with other university departments and program offices to provide institutional resources, assistance, and guidance to students to overcome barriers to student success. Barriers addressed include but are not limited to financial aid issues, student accounts issues, behavioral issues, and wellness issues (e.g., medical withdrawals, medical interim leaves). 

• Process university withdrawals and capture data to identify and address the reasons why students withdraw as well as create intentional intervention strategies to decrease/deter the withdrawal outcome. 

• Identify policies, processes, procedures, and behaviors that create barriers to student success and work with the Executive Director to address and resolve these system-level issues. 

• Serve on university committees and work collaboratively with key areas to support persistence and graduation initiatives. 

• Meet and exceed quality customer service interaction via results of student satisfaction surveys and quality assurance. 

• Perform other duties as required. 

Required Knowledge, Skills, and Abilities 

Knowledge 

• Bachelor's degree from a regionally accredited institution required. Master's degree from a regionally accredited institution preferred. 

• A minimum of two years of experience working in higher education, academic advising, advocacy, and/or coaching. 

Skills 

• Advanced interpersonal, written, and presentation skills. 

• Experience working with diverse populations. 

• Superior oral, negotiation, problem solving, and customer service skills. 

• Superior organizational skills: ability to execute multiple objectives concurrently. 

• Experience with both in-person and remote technologies for video conferencing, meetings, etc. 

• Proficiency with Microsoft Office (Word, Excel, PowerPoint, and Outlook) and managing student databases required. 

• Ability to analyze data in order to create and improve department initiatives. 

Abilities 

• Demonstrated ability to work cooperatively with key stakeholders and constituent groups and foster a spirit of engagement. 

• Ability to use technology to effectively manage caseload/cohort and work with clients both in-person and virtually. 

• Ability to work independently, work on a team, and meet department performance metrics. 

• Ability to take initiative and strong organization and time management skills. 

• Ability and willingness to work evenings and weekends. 

• Ability and willingness to travel to attend in-person department meetings and events. 

Schedule Requirements 

Must be available to work the following schedule, weekly: 

• Standard work week schedule is Monday – Friday, 8am – 5pm. Some evenings and weekends are required.  

• Must have a flexible schedule to work some Saturdays, based on business needs. 

• Schedule subject to change based on business needs. 

• This is an in-person position located on University Campus. 

Work Environment Requirements 

• Position is campus-based with regular in-person student interactions and meetings. 

• Must maintain professional workspace on campus and be available during scheduled work hours. 

• Employees are expected to maintain their workspace in a safe manner, free from safety hazards. 

Application Requirements 

In addition to a resume, please include the following documents for consideration: 

• Cover Letter 

• Values Statement 

Values Statement 

Please include a values statement (500 words or less) which highlights how your administrative philosophy and practices fit the Missions and Values of Saint Leo University. The University Ideal Mission Statement and Values are available on the Saint Leo website. 

Environment 

The work environment characteristics described here are a representation of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of this position. 

While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office and University, handle various types of media and equipment, and visually or otherwise identify, observe, and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description. 

Notice 

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Saint Leo University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student, and graduate success. 

Why Work at Saint Leo?

What it’s Like to Work Here:  Ask our employees and the one word they’d use to describe working at Saint Leo University is “Community.” Our team members all share the Saint Leo core values, positive attitudes, and problem-solving abilities, enabling them to provide excellent student centered service. Our mission is educating and preparing students for life and leadership in a challenging world.  Thank you for your interest in joining the Saint Leo PRIDE!

We are committed to providing our employees with the support they need. At Saint Leo, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Available benefits based on employment status (Full Time vs Part Time).

• FREE Tuition - Employee, Spouse, and Dependents*
• Tuition Exchange Opportunity - Dependent of Employees*
• Generous Paid Leave - Sick, Vacation, and Holidays
• Comprehensive Group Health Plan (Medical, Dental, and Vision)
• Group Medical Plan includes Teledoc, Surgery Plus, Wellness Incentive Program and more!
• 100% Employer-Funded Health Reimbursement Account
• 100% Employer-Paid Short Term Disability Insurance
• 100% Employer-Funded Employee Assistance Program (healthcare and dependent options)
• Employer-provided life insurance
• Discounted On-Campus Dining Meal Plans
• Nationwide Pet Insurance
• Flexible Spending Accounts
• 403b Retirement Plan
• Wellness Center

*Eligibility based on meeting required service period

2025 ICUBA Benefits Guide_St Leo