PEAK -Veteran Student Services Administrative Assistant

This position is being filled through OU's PEAK Temporary Staffing Service.  It is estimated to last until September 2026.

The Veteran Student Services (VSS) office streamlines the GI Bill® certification process for the Norman Campus and tracks military-connected students through key stages of their academic journey, including recruitment, admission, retention, and graduation. VSS also oversees critical administrative functions such as VA benefit compliance for audits, adherence to accreditation and approval regulations, management of scholarship funding through the Sooner Veteran Support Foundation, and the development of corporate and private partnerships. The VSS Administrative Assistant plays a vital role in supporting these efforts by providing front-line assistance to veteran students and their families. This position is responsible for managing communications, maintaining accurate records, and ensuring compliance with federal regulations. Additionally, the Administrative Assistant supports daily office operations, assists with VA educational benefits processing, and serves at the front desk to minimize interruptions for School Certifying Officials (SCOs).

We need someone who exhibits:
Integrity: Accountability for doing the right thing by exercising good judgment and honesty. Ability to create a safe environment for students and families and team members, including having emotional intelligence and self-awareness. Transparency and thoughtfulness in communication.
Care: Prioritization of creating the best experience possible for each person we encounter and at every step of the student experience. Providing service to others by being friendly, approachable, and inclusive. Commitment to collaboration and to being a team player with a positive attitude. Inclusivity, which is the ability to work with a diverse group of people and having the ability to relate and be relatable to all those we serve.
Intentionality: Strong work ethic and contribution to the excellence of the Division of Enrollment Management and OU; self-motivation. Consistency in meeting deadlines and responding in a timely manner.
Innovation: Possession of a natural curiosity to learn and a continual pursuit of personal and professional growth in the field of college enrollment management. A focus on innovation, displaying an understanding of positive change and possessing a strong analytic ability. Efficiency by researching best practices, making creativity a priority.
Responsibilities Include:
•    Reception & Communication
o    Serve as the front desk administrative assistant to reduce SCO interruptions.
o    Answer phone calls using the standard greeting “Veteran Student Services.”
o    Respond to inquiries from students and parents regarding VA benefits.
o    Return messages and respond to emails using approved templates.
o    Greet and assist walk-in visitors using iAdvise check-in.
o    Provide residency reclassification instructions. 
o    Collect and scan Certificates of Eligibility (COEs) and other documents.
•    VA Benefits Processing
o    Process and scan incoming VA mail and apply appropriate labels.
o    Distribute VA postal mail to the Bursar Office.
o    Complete rolls identifying VA Electronic Fund Transfers.
o    Assist in preparing Laserfiche course confirmation forms for certification.
•    Compliance & Reporting
o    Maintain accurate VA student files in Laserfiche.
o    Support audits and compliance surveys by the Department of Veterans Affairs.
o    Stay current on federal VA regulations.
o    Complete annual training for read-only access to VA Enrollment Management.
•    Clerical & Administrative Duties
o    Perform general clerical tasks (filing, copying, faxing, scanning, mailing).
o    Operate standard office equipment and run campus errands.
o    Type labels, forms, and correspondence.
o    Follow safety practices and assist in training student workers.
•    Perform all other duties as assigned

Required: High School Diploma or GED; AND:
One (1) year of general office, clerical, and/or administrative support-related experience
 

Required Knowledge, Skills, Abilities:
 

• Proficient in Microsoft Office
• Detail oriented for accuracy of data and information
• Highly organized
• Ability to produce reports
• Ability to multitask and meet deadlines in a timely manner

Physical Working Conditions:

Sit for prolonged periods. Communicate effectively. Engage in repetitive motion. Use of computer, calculator, and telephone.

Environmental Working Conditions:

Standard office environment.

Equal Employment Opportunity Statement

The University, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, marital status, genetic information, gender identity/expression (consistent with applicable law), age (40 or older), religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admissions, employment, housing, financial aid, and educational services.

Why You Belong at the University of Oklahoma

The University of Oklahoma values our community's unique talents, perspectives, and experiences. At OU, we aspire to harness our innovation, creativity, and collaboration for the advancement of people everywhere. You Belong Here!