Patient Experience Specialist

University of Pittsburgh, United States

Updated: 12 days ago

Patient Experience Specialist
Dent Med-Clinical Affairs - Pennsylvania-Pittsburgh - (26001463)

Job Summary

Provides administrative support services for patient care to include scheduling and confirming a large volume of appointments and surgeries via telephone, web, email, and in-person utilizing exceptional patient and customer service skills. Acts as liaison for patient records, maintains accurate databases and records, and ensures all forms and paperwork are completed and correct. Performs basic financial functions and guides students in administrative tasks.


Essential Functions 

Responsible for optimizing student clinic schedules, confirming patient appointments, and supporting student compliance with care policies. Oversees patient assignments and recalls, approves clinical documentation, and supports students in administrative tasks to ensure productivity and efficiency.  Provides support to Team Leaders and Faculty, while performing additional duties as needed.  


Physical Effort 

This position is primarily sedentary but does require the ability to move around the School and Clinic areas. 

 


The University of Pittsburgh is an equal opportunity employer / disability / veteran.

 
Assignment Category Full-time regular
Job Classification Staff.Patient Office Assistant
Job Family Health Professionals
Job Sub-Family Clinic Operations
Campus Pittsburgh
Minimum Education Level Required High School Diploma/GED
Minimum Years of Experience Required 1
Will this position accept substitution in lieu of education or experience?  Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.
Work Schedule Monday - Friday, 8:00 a.m. - 4:30 p.m.
Work Arrangement On-Campus: Teams that work on campus, in an office, or in a lab.
Hiring Range TBD Based Upon Qualifications
Relocation Offered No
Visa Sponsorship Provided No
Background Check For position finalists, employment with the University will require successful completion of a background check
Child Protection Clearances Not Applicable
Required Documents Resume
Optional Documents Not Applicable

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