Medical Office Associate (Part-time, 0.1 FTE) - UI Health, Physical Therapy

Medical Office Associate (Part-time, 0.1 FTE) - UI Health, Physical Therapy

Hiring Department: Physical Therapy

Location:  Chicago, IL USA

Requisition ID: 1039901

FTE: 0.1

Work Schedule: 37.5 hours/week

Shift: Days

# of Positions: 1

Workplace Type:  On-Site  

Posting Close Date:  March 11, 2026

Salary Range (commensurate with experience): $27.94 - 43.17 / Hourly Wage

About the University of Illinois Hospital & Health Sciences System (UI Health)

The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois Chicago (UIC), UI Health comprises a clinical enterprise that includes a Joint Commission-accredited tertiary care hospital and outpatient clinics, and the Mile Square Health Center network of federally qualified health centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity. Learn more: https://hospital.uillinois.edu/about-ui-health

This position is not eligible for benefits.

This position's primary function is receptionist duties for all staff, patients and visitors to Rehabilitation Services Department. The position includes general reception duties, scheduling, monitoring patient flow, process authorization for treatment with third party payers and general department duties to maintain a clean and safe environment.

Duties & Responsibilities:

• Schedules patients using EHR Scheduling System and manages workqueues
• Verifies insurance for eligibility and authorization status
• Contacts insurance companies and case managers to obtain authorization for treatment and provides necessary documentation to complete the process.
• Documents insurance authorization status in EHR and communicates with clinical staff.
• Has a proactive understanding of changing insurance requirements
• Educates team around insurance requirements
• Liaison for inter-department communication around insurance
• Completes cover sheets and creates paperwork packets for new evaluations
• Manages patient flow through by registering or visit notification in the Patient Registration System, arriving patients in the EHR Scheduling System and monitoring how long patient are waiting.
• Manages patient flow through by registering or visit notification in the Patient Registration System, arriving patients in the EHR Scheduling System and monitoring how long patients are waiting.
• Validates patients’ parking tickets
• Takes patient financial liability and Fitness Center membership payments and processes deposits.
• Manages patient Consent and Release of Information forms; witnesses patient signature; and sends completed forms to HIM Department
• Performs charge release; identifies issues with charge entry or missing notes; alerts team members to issues and follows through to resolution
• Answers the telephone for all staff for the PT/OT Department and takes appropriate action (may be taking a message, may be acting to provide the information or assistance needed, scheduling or rescheduling patients).
• Responds to patient and department inquiries
• Completes additional clerical tasks such as distributing mail, photocopying, filing, faxing, tubing, and data entry.
• Completes additional departmental tasks such as straightening up patient care and waiting areas and preparing workspace for the next day.
• Shares expertise and participates in the development of process improvement initiatives within the department(s).
• Participates in process improvement initiatives within the organization
• Assist with orientation of new staff via mentoring
• Perform other related duties and participate in special projects as assigned.
• Alternative productivity expectations may be determined within this classification based on fluctuating needs of the department

Minimum Qualifications Required:

To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held.  Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.

Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.