Medical Office Assistant.Non-Certified >>>

Tulane University      Office of Human Resources

Description for Job:   IRC34143
Medical Office Assistant.Non-Certified
Orthopedics - Sports Medicine
Location:  New Orleans, LA
Summary
The Medical Office Assistant functions as the Patient Liaison, performing a variety of clinical, clerical, and administrative functions. The Medical Office Assistant ensures timely response to phone calls from patients, patient families and referring physicians; serves to prioritize nature of phone calls and assesses insurance status; arranges for reminder calls for patients and coordinates patient scheduling for the physicians at the clinic inclusive of medical diagnostic tests; provides necessary office files and requests outside medical records; ensures emergency phone calls are directed to the appropriate physician immediately; participates in patient satisfaction, quality of care and marketing surveys; and interfaces the office staff in terms of cross-coverage when someone is away. The Medical Office Assistant is also responsible for collecting co-pays, ensuring completion of physician referrals, verifying insurance eligibility and benefits, obtaining authorizations for office procedures, medications, and diagnostic imaging. Clinical duties include, but are not limited to, triaging patients, collecting medical information, recording vital signs (blood pressure, pulse, and weight), and assisting providers during procedures. Additional responsibilities will include maintaining the stock room and the physical environment of the exam and procedure rooms. 
Required Knowledge, Skills, and Abilities
• Working knowledge of insurance pre-certification, reimbursement, and denial processes 
• Familiarity with Medicare, Medicaid, and commercial payers 
• Understands how the referral team integrates with others to accomplish team objectives
• Acts as an informal resource for referral team members with less experience
• Work impacts the quality and timeliness and effectiveness of the referral team; uses discretion to modify work practices and processes to achieve results or improve efficiency
• General knowledge of office equipment: fax, copier, multi-line phone system, voicemail
• Knowledge of Microsoft Word and Excel
• Strong customer service/patient relation skills
• Ability to establish priorities and interact professionally with individuals
• In depth knowledge of good clinical practices as set forth by federal regulations. 
• Ability to work in a fast-paced environment and patient-centered atmosphere. 


SPECIAL REQUIRED ABILITY FOR INCUMBENTS WHO HAVE CONTACT OR EXPOSURE TO ANIMALS OR ANIMAL TISSUES:
Ability to complete and pass successfully the required occupational health screening referenced in the University’s Animal Handler Health Surveillance Program on an annual basis. 
REQUIRED BACKGROUND CHECK, PHYSICAL, AND DRUG SCREENING FOR INCUMBENTS WHO HAVE CONTACT OR EXPOSURE TO ANIMALS OR ANIMAL TISSUES:
Selected candidates must complete and pass a background check and an occupational health screening as a condition of employment. For identified jobs, a drug screening will also be required. The background investigation required occupational health screening, and any required drug screening will be conducted after a conditional employment offer has been extended.
Required Education and/or Experience
• High School Diploma or equivalent
• Two years of clerical/administrative medical office experience
Preferred Qualifications
 • Working knowledge of Microsoft Office
• Familiarity with electronic medical records
• Some knowledge of medical terminology
• Prior experience in an Orthopaedic or Physical Therapy practice
Compensation Information
This position is classified as "non-exempt, hourly" and is assigned to pay grade 21. Tulane offers a variety of options to enhance your health and well-being so that you may enjoy more out of life now and in the future. Learn more about Life at Tulane as well as our Benefits and Pay . See our Candidate Resources to learn more about our hiring process and what to expect.
How to Apply
 
This position will close on the date it is filled
 
Please Note: Depending on your role and the department in which you work, you may be expected to adhere to COVID-19 requirements, such as vaccinations and booster shots.
 
Click "Apply Now" to apply for this job.
 
Tulane University is an equal opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation.   Legally protected demographic classifications (such as a person’s race, color, religion, age, sex, national origin, shared ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon as an eligibility, selection or participation criteria for Tulane’s employment or educational programs or activities.
 
Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing an application or during any phase of the interview process, please contact the Office of Human Resources by phone at 504-865-4748 or by email at hr@tulane.edu .
 
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