Intermediate Data Analyst

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Closing Date:

04/03/2026

Type of Position:
Researchers

Job Type:
Regular

Work Shift:
Day Shift (United States of America)

Sponsorship Available:

No

Institution Name:
University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only ):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu .

Department:
ICE | CORE Center for Patient Exp IOP NC

Department's Website:

Summary of Job Duties:
The Intermediate Data Analyst for the Office of Patient Experience, will be part of a dynamic team contributing to the implementation of patient and family centered principles. The Intermediate Data Analyst is responsible for collecting, analyzing, and interpreting complex data sets to provide insights and recommendations to support business decision-making.

Qualifications:

Minimum Qualifications:

• BS + 3 years of experience extracting and preparing data for statistical analysis.

Additional Information:

• May assist in data governance, data quality assurance, and data management activities.
• Strong analytical, problem-solving, and communication skills are essential for this role.

Additional Information:

Job Requirements

• Recognizes the importance of patient- and family-centered core values and best practices in the overall patient healthcare experience.
• Emphasizes the strengths, priorities, and preferences that are unique to each family.
• Encourages a spirit of partnership between patients, families, and health care professionals and among all UAMS teams.
• Understands how patient experience data is gathered, analyzed, and utilized for process improvement projects in the healthcare system.
• Responds to ad-hoc requests for information from internal and external entities and acts as a professional and technical resource to researchers.
• Supports reporting needs by transitioning daily, weekly, and monthly reporting deliverables from legacy tools to new business intelligence tools.
• Manages data input from multiple platforms and synchronizes and normalizes data to ensure consistency in analysis.
• Conceptualizes, designs, and develops data visualization solutions that synthesize complex data concepts into clear communications for key stakeholders and decision makers.
• Works with various data sources, tools, and statistical techniques to identify patterns, trends, and correlations.
• Accountable for actions and decisions as tied to overall patient satisfaction outcomes.
• Serves as a catalyst in improving patient experience of care outcomes by studying, evaluating, and re-designing processes and recommending/implementing changes.
• Collaborate with Office of Patient Experience team as well as across teams on translating research and analytic questions into initial analytic plans based on research and analytic questions.
• Collaborates with others to identify and respond to specific issues/projects within disciplines, units, ambulatory areas to improve experience of care.
• Collaborates with various stakeholders in support of meeting customer service and clinical quality outcomes for patient experience.
• Collaborates with Patient Experience Specialist to develop training in support of process improvement initiatives targeting improvement of patient experience.
• Collaborates with cross-functional teams to define data requirements, develop data models, and create reports and visualizations.
• Coordinates and supports strong service excellence/recovery initiative.
• Coordinates with Patient Experience team to provide analytical data for special projects and process improvement initiatives
• Communicates appropriately using good interpersonal skills. Serves, manages and supports internal and external customers.
• Knowledge of essential techniques for effective communication and collaboration with all disciplines and levels of personnel, patients, and families.
• Ability to share information with patients and families in ways that are understandable and useful.
• Perform other duties as needed.

Salary Information: Commensurate with education and experience
 

PHYSICAL REQUIREMENTS

Stand: Frequently

Sit: Occasionally

Walk: Frequently

Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently

Lift and carry weight: 25 lbs

Push and pull weight: 25 lbs

Use hands to touch, handle or feel: Frequently

Talk: Continuously

Hear: Continuously

Taste or smell: Occasionally

Read, concentrate, think analytically: Continuously

Physical Environment: Inside Medical Facility Environment

Noise Level : Moderate

Visual Requirements: Color discrimination, Depth perception, Far visual acuity, Near visual acuity

Hazards: Biological, Chemical, Dust, Electrical, Fumes/Gases/Odors, Radiation, Sharp objects/tools

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

Optional Documents:

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact askrecruitment@uams.edu  for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:
Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity:
N/A

Frequent Physical Activity:
N/A

Occasional Physical Activity:
N/A

Benefits Eligible:
Yes