Housing Summer Conference Manager

USNH Employees should apply within Workday through the Jobs Hub app

Summer Conference Managers are responsible for the overall coordination and execution of non-UNH overnight guests in the summer months. Summer guests may include youth summer camps, adult professional conferences, and anything in between. Guests represent all walks of life and bring such richness to our campus in the summer months. Coordination of guest stays is done primarily through other UNH staff or faculty sponsoring the group stay. Each Summer Conference Manager typically works with 5-10 groups in an average summer, but this varies per season.

Duties/Responsibilities

Administrative/Collaboration 30%

• Host initial meeting with Group Coordinator to discuss assigned group needs (beginning in March/April)

  • Review relevant request form materials and group notes from previous year (when applicable) prior to meeting.

  • Maintain continued communication (via email, meetings, etc.) with Group Coordinator leading up to, during, and after group stay.

• Be available as needed for group check-ins, check-outs, and for the duration of the group stay.

• Provide direct customer service support to guests who call or visit the Summer Conference Office during office hours.

• Work closely with HF&O Managers to coordinate building preparations.

• Co-host weekly Summer Residential Facilities Planning meetings with relevant campus stakeholders to review incoming, current, or outgoing conference groups.

• Be familiar with and reinforce Youth Programs policies for the protection of minors.

• Maintain positive working relationships with relevant campus partners, including but not limited to, University Conferences and Catering, Youth Programs, UNH Police, Durham Fire Department, Housing Facilities & Operations team members, UNH Facilities, Housing Network Systems team members, etc.

• Maintain positive working relationships with relevant off-campus vendors, including but not limited to, laundry (Boston Laundry), vending (AB Vending), and Xerox machine management (Conway Technology)

StarRez/Occupancy Management 25%

• Work with Group Coordinator to determine room usage and guest assignments.

• Input group rosters into StarRez Conference module groups

  • Check guests in and out of StarRez to maintain accurate campus occupancy records.

• Utilize Conference module for creating and tracking group invoices.

  • Note: payment collection does not occur through StarRez

• Maintain accurate group rosters for distribution to inform relevant campus partners.

Building Management 25%

• Assist in coordinating linen inventory and needs for applicable groups.

• Conduct building(s) walkthrough at least 3-4 business days prior to group arrival to verify space readiness.

• Record and report Facilities and Housekeeping needs to appropriate UNH Housing/Facilities liaisons before and after group stay.

• Coordinate or perform escorts of Facilities and Contractor services in youth-designated buildings.

• Creating and posting necessary building signage

• Coordinate additional group facility needs, including but not limited to refrigerator rentals, common area reservations, etc.

• Coordinate and maintain card access needs for campus guests through the CCure access system.

• Maintain accurate key inventories for relevant building utilized for conference guests.

• Coordinate combo lock changes with Housing and Facilities staff members when applicable

Staff Supervision 10%

• Coordinate hiring and training processes for 4-5 Hospitality Prep Crew (HPC) staff members (may or may not be UNH students)

• Co-Supervise HPC staff alongside other Conference Managers; duties may include:

  • Approving time in Kronos workforce system and general scheduling management

  • Holding weekly 1:1 and group meetings with staff to overview upcoming tasks for group readiness.

  • Coordinating with Co-Managers to prioritize and delegate weekly tasks to staff team.

  • General team dynamic and morale management

• Coordinate departmental vehicle usage for team purposes.

• Performing necessary staff tasks as needed (please see HPC job details for more information)

Other/Miscellaneous 10%

• Maintain inventory of various office operation supplies

• Serve on the Manager on Call rotation to manage urgent after-hours needs from campus guests and students residing in Housing-sponsored areas (Babcock Hall and the Summer Intern Housing in Handler Hall)

• Thoroughly document group needs and specificities in shared group files.

• Complete university Motor Vehicle Background Check and Defensive Driving certification, if not already attained

Minimum Acceptable Education & Experience:

• Undergraduate degree

Required Knowledge, Skills & Abilities:

• Working knowledge of Microsoft Suite

• Excellent customer service skills

Preferred Qualifications:

• Working knowledge of the UNH Campus

Applicant Instructions

Applicants should be prepared to upload the following documents when applying online within the Resume/Cover Letter section of your application:

• Resume/CV

Compensation Pay Range:

$22/hour

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources

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