Hospital Lab Technician/Client Services Representative - Pathology Outreach, Westwood

University of California, United States

Updated: 12 days ago
Location: Los Angeles, CALIFORNIA

The Westwood Clinical Laboratory is seeking an experienced and customer-focused Client Services Representative to join our team. In this role, you will serve as a key point of contact for internal and external clients, ensuring timely, accurate, and professional support across a wide range of laboratory service needs. Duties include:

•Answer and triage incoming calls, providing prompt assistance and exceptional customer service.

•Respond to inquiries regarding service issues, test information, supplies, and requests for clinical or anatomic pathology reports.

•Manage follow-up on test cancellations and outstanding clinical pathology requests.

•Coordinate the return of consult slides/blocks, and oversee report printing and distribution.

•Maintain and fulfill laboratory supply inventory; process client supply requests.

•Accession molecular and cytogenetic tests.

•Collect billing information for consult cases.

•Prepare professional correspondence, spreadsheets, and documentation.

•Provide back-up support for slide sorting and distribution.

•Assist with photocopying, file maintenance, and incoming/outgoing mail handling.

Salary Range: $34.41/hour - $45.38/hour


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