Education Program Assistant 2

• Provide logistical and other support for Lane County Master Gardener volunteers, including training and orientation, associated workshops, garden tours and other educational events.
• Manage communication with volunteers, via phone, email and in-person. Volunteers will have diverse backgrounds and different communication styles and expectations.
• Maintain record keeping systems for Master Gardener program including mail lists, volunteer hours, and associated program materials.
• Contribute to and prepare program related reports and publications using methods to reach an audience from broad and diverse backgrounds and cultural identities.
• Follow OSU and division brand guidelines, digital publishing standards and digital contact management data integrity practices for programmatic communications, marketing and engagement.
• Maintain an inventory of supplies necessary to Master Gardener program.
• Maintain collaborative community partnerships, independently.
• Coordinate and deliver non-credit educational programs using pre-approved curricula, materials and information that meet national and state standards for Extension Master Gardener Programs.
• Compile and summarize evaluation data and program statistics. Share program evaluation data with stakeholders and decision makers.
• Prepare monthly narratives, reports, and year-end statistical reports, as required.
• Assist in developing and enforcing Master Gardener volunteer rules and procedures.
• Coordinate volunteer scheduling primarily with the Master Gardener program.
• Answer basic technical questions, and/or deliver basic technical topics at workshops and seminars, depending on training and/or expertise. Driving/travel is required to deliver non-credit educational programming and services throughout Lane County.
• Assist the managing faculty with creating accessible and inclusive environments that make space for a range of learner needs and provide reasonable accommodations for non-credit educational delivery, Extension, service, and outreach.
• Collaborate with faculty to identify and engage local partners in community assessment and recommend adjustments to educational programs.

• Promote and market non-credit educational programs using multiple digital communication tools in conjunction with other staff; i.e., generating news releases and other advertising for events, volunteer correspondence and telephone contacts.
• Assist with assembling training materials and handouts for events.
• Develop, maintain, and set up educational content for displays and exhibits.
• Coordinate scheduling and assist with training and orientation for volunteers who work at events and in the Extension Lane County office.
• Set up educational displays and arrange for volunteer staffing at events.

• Ensure a welcoming and inclusive customer service for all.
• Attend scheduled meetings and training sessions.
• Attend meetings with community partners as needed.
• Attend OSU Extension Service County office staff meetings and participate in OSU Extension Service activities as directed.

• Perform other duties as assigned.
• Attend training opportunities mandated by the university and build basic knowledge and consistent skills to use digital communications, marketing and engagement technologies relevant to position duties.
• Complete the division’s civil rights training session(s) and coordinate the completion by volunteers.

Associate’s Degree and three years of work experience (paid or volunteer) supporting community programs that serve children, youth or adults OR Bachelor’s Degree and one year of work experience (paid or volunteer) one year of which must be working in youth development programs, adult education, teaching, program delivery or related functions OR Five years experience in a field related to the duties of the position AND a high school diploma or equivalent. AND Demonstrated oral and written communication skills. Demonstrated skill to work with diverse audiences. Demonstrated skill to use computers for word processing, data management, and communications.

• Demonstrated experience (paid or volunteer) coordinating educational and/or volunteer events.
• Demonstrated experience (paid or volunteer) delivering and/or supporting educational programs.
• A commitment to collaborative and respectful learning and working environments that are safe, inclusive, and welcoming.
• General knowledge and ability to use computers, including proficiency with information technology, collaborative work platforms, and professional office software such as or similar to the Microsoft Applications, and the ability to adapt to new technologies and computer software.
• Ability to communicate successfully and inclusively with broad and diverse groups with varying backgrounds and communication styles and expectations.

• Demonstrated leadership experience with volunteer programs.
• Experience coordinating volunteers.
• Knowledge and skills in sustainable gardening and landscaping.
• Prior participation in the Master Gardener training or other Extension volunteer program.
• Ability to learn and adapt to using multiple forms of digital communication systems, including website software, email newsletters, social media, and other tools in a changing technological environment.
• Ability to work independently with minimal supervision.
• Ability to work as a collaborative member of a team.

• Flexibility to work non-standard hours (evenings and weekends) and in a variety of outdoor settings. Evenings and weekends may be required based on programming needs, coordinating with supervisor to adapt work schedule to address community programming needs.
• The ability to transport (lift, carry, push and/or pull) up to 30 pounds of educational materials.
• The Education Program Assistant has regular contact with the public, in person and by telephone or email, to promote awareness of interest in a program. There is regular communication in person, by telephone and email with participants, potential participants, and community partners to deliver non-credit educational programs. This Education Program Assistant works collaboratively with volunteers.
• Driving/traveling is required to support delivery of non-credit educational programming throughout Lane County. Business mileage will be reimbursed based on OSU policies. The OSU Insurance and Risk Management Services website has information on vehicle use for official university business.