Associate IT Support Analyst, Information Technology [R0150979]

The University of Nevada, Las Vegas invites applications for Associate IT Support Analyst,Information Technology [R0150979].

The Associate Desktop Support Analyst provides frontline endpoint support and basic security services for the UNLV campus, supporting desktops, laptops, mobile devices, tablets, and peripheral equipment. Responsibilities include troubleshooting hardware, software, operating systems, and connectivity issues; reviewing technical documentation; configuring, rebuilding, and deploying systems; and ensuring compliance with established campus standards.

Under the guidance of senior desktop support specialists, the incumbent assists with routine desktop and account security activities and contributes to assigned technology projects.

Customer Service Expectations: This position is responsible for maintaining a customer-focused approach in all duties, ensuring professional, timely, and effective interactions with internal and external stakeholders. To provide excellent service the employee will: listen to customers and understand their needs; help customers solve problems; demonstrate an eagerness to help; exhibit a professional disposition; be approachable, respectful, and team-oriented; take ownership of inquiries and assignments; provide updates for customers; and be familiar with the basic operations of the university in order to understand customer needs better.

With a focus on excellent customer service, UNLV Information Technology (UNLV IT) provides a full range of IT services, from leadership and enterprise solutions to training and support, for our students, faculty, and staff.

As a partner in teaching, learning, research, and administration at a Top-Tier university, we are seeking team members who value innovation, collaboration, and excellence. We believe that every person brings unique experiences and perspectives that strengthen our team and help us serve UNLV's broad community with empathy, which is a key to our success.

Applicants seeking a values-driven environment that celebrates individuality and that are committed to service are highly encouraged to apply.

Credentials must be obtained prior to the start of employment.

• Education

  • Required:

    • An earned Bachelor's degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA).

• Education

  • Required:

    • An earned Bachelor's degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA).

• Experience

  • Required:

    • A minimum of one (1) year of related professional experience.

  • Preferred:

    • At least three (3) years of related professional experience.

    • Experience working in a higher education environment.

  • Preferred:

    • CompTIA A+

    • CompTIA Network+

    • CompTIA Security+

    • Other relevant certifications

The incumbent must have specific knowledge, skills, and abilities in the following areas:

KNOWLEDGE

Required

• Basic working knowledge of desktop and mobile computer systems, including computer hardware, software, operating systems, and network connectivity across major platforms; familiarity with technical documentation; and a fundamental understanding of standard troubleshooting and issue-resolution procedures

Preferred

• Advanced working knowledge of computer hardware, software, operating systems, and network connectivity across major platforms, including account administration

SKILLS

Required

• Strong interpersonal and customer service skills to support a diverse campus community

• Ability to clearly communicate technical information to both technical and non-technical users

• Ability to troubleshoot and resolve routine to moderately complex technical issues using established procedures and documentation

• Ability to prioritize multiple service requests and manage time effectively in a service-oriented environment

• Working knowledge of standard endpoint support and security practices, with the ability to follow defined protocols and escalate issues as appropriate

Preferred

• Strong written communication skills, including documentation of issues and resolutions

• Experience contributing to technical projects or collaborating with technical teams under direction

• CompTIA A, CompTIA Network+, CompTIA Security+, or other relevant certifications

ABILITIES

Required

• Ability to work independently within established guidelines while managing multiple, competing priorities

• Ability and willingness to learn new technologies and adapt to changing tools and processes in a fast-paced environment

Preferred

A successful candidate will contribute to a respectful, positive work environment. They will use our Campus Values to guide their decisions and actions and demonstrate our Rebel spirit.

Salary range for this role is $60,200-$62,000. Unable to offer more than stated salary range.

• Competitive total rewards package including:

  • Paid time off, sick leave, and holidays

  • Excellent health insurance including medical, dental and vision

  • Comprehensive retirement plans and voluntary benefits programs

• No state income tax (For Nevada Residents)

• Tuition discounts at Nevada System of Higher Education (NSHE) schools

• Tuition discounts for spouses, domestic partners, and dependents

• Employee recognition and appreciation programs

• UNLV athletics ticket discounts

• Statewide employee purchase program discounts

• RebelCard discounts on and off campus

• Wellness programming for all UNLV faculty and staff at no cost

• Opportunity for career advancements to leadership roles

• Connect with colleagues with shared interests

• Personal and professional development opportunities

• A comprehensive onboarding program, Rebels: Onboard

• Support and resources available for veteran applicants - contact vetjobseekers@unlv.edu or visit www.unlv.edu/jobs/veterans

Submit a letter of interest, a detailed resume listing qualifications and experience, and the names, addresses, and telephone numbers of at least three professional references who may be contacted. References will not be contacted until the search chair notifies you in advance.

Applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based.

Although this position will remain open until filled or 100 applications are received, review of candidates' materials will begin on Friday, April 10, 2026.

Applications must be submitted electronically through Workday. Please note that emailed materials will not be accepted.

UNLV values the skills of those who have served. If you are a veteran or eligible family member, we encourage you to apply. Learn more about resources and support for veterans at www.unlv.edu/jobs/veterans or contact vetjobseekers@unlv.edu for support.

For assistance with the application process, please review the instructions on How to Apply. For further assistance, contact UNLV IT Human Resources at (702) 895-1806 or oithumanresources@unlv.edu .

UNLV employees or employees within the Nevada System of Higher Education (NSHE) MUST use the "Find Jobs" process within Workday to find and apply for jobs at UNLV and other NSHE Institutions. Once you log into Workday, type "Find Jobs" in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the job requisition number, "R0150979" in the search box.

If you complete an application outside of the internal application process, your application will be returned and you will have to reapply as an internal applicant which may delay your application.

Founded in 1957, UNLV is a doctoral-degree-granting institution comprised of approximately 30,000 students and more than 3,600 faculty and staff. To date, UNLV has conferred more than 152,000 degrees, producing more than 130,000 alumni around the world. UNLV is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity, and is a recipient of the Carnegie Classification for Community Engagement. The university is committed to recruiting and retaining top students and faculty, educating the region's diversifying population and workforce, driving economic activity through increased research and community partnerships, and creating an academic health center for Southern Nevada that includes the launch of a new UNLV School of Medicine. UNLV is located on a 332-acre main campus and two satellite campuses in Southern Nevada.

Here at UNLV, we have come together and created one of the most affirmative and dynamic academic environments in the country. UNLV sits in the top spot in U.S. News & World Report's annual listing of the nation's most diverse universities for undergraduates. The university has ranked in the top ten since the rankings debuted more than a decade ago. We continue to show our commitment to serving our wonderfully diverse population and building the future for Las Vegas and Nevada.

For more information, visit us online at: http://www.unlv.edu

The University of Nevada - Las Vegas (UNLV) is committed to providing a place of work and learning free of discrimination on the basis of a person's age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes). Discrimination on the basis of a protected class, including unlawful harassment, which is a form of discrimination, is illegal under federal and state law. Where unlawful discrimination is found to have occurred, UNLV will act to stop the unlawful discrimination, to prevent its recurrence, to remedy its effects, and to discipline those responsible. Women, minorities, and veterans are encouraged to apply.

The University of Nevada, Las Vegas, does not discriminate on the basis of sex in any education program or activity that it operates. Non-discrimination on the basis of sex is mandated by Title IX of the Education Amendments of 1972 (20 U.S.C. §§ 1681 et seq.) and the corresponding implementation regulations (34 C.F.R. Part 106). The University's commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment. Inquiries concerning the application of these provisions may be referred to: Michelle Sposito, J.D., Title IX Coordinator, University of Nevada, Las Vegas, 4505 S. Maryland Parkway, Mail Stop 1062, Las Vegas, NV 89154-1062, Campus Services Building (CSB) Room 246, Telephone: (702) 895-4055; Email: titleixcoordinator@unlv.edu , or to The Assistant Secretary of the United States Department of Education, U.S. Department of Education, Office for Civil Rights, 400 Maryland Avenue, SW, Washington, D.C. 20202-1100; Telephone: 1-800-421-3481 FAX: 202-453-6012; TDD: 1-800-877-8339; Email: OCR@ed.gov ; or to both.

Information pertaining to the University's grievance procedures and grievance process, including how to report or file a complaint of sex discrimination, how to report or file a formal complaint of sexual harassment, and how the University will respond can be found online at the Office of Equal Employment & Title IX webpage.

UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security. The Annual Security Report and Annual Fire Safety Report compliance document is available online.

Administrative Faculty

Required Attachment(s)

The following attachments are required for consideration:

• A letter of interest

• A detailed resume listing qualifications and experience

• The names, addresses, and telephone numbers of at least three (3) professional references who may be contacted. References will not be contacted until the search chair notifies you in advance.

Note, applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based.

UNLV is an Equal Opportunity / Affirmative Action educator and employer committed to achieving excellence through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, age, creed, national origin, veteran status, physical or mental disability, sexual orientation, genetic information, gender identity, gender expression, or any other factor protected by anti-discrimination laws. The University of Nevada, Las Vegas employs only United States citizens and non-citizens lawfully authorized to work in the United States. Women, under-represented groups, individuals with disabilities, and veterans are encouraged to apply.