App/Web Developer - Working (Business Process Automation)

The University System of Georgia (USG) is comprised of 26 higher education institutions as well as the University System Office (USO). Within the USO, our administrative operations are primarily housed in the Trinity Washington Building located in downtown Atlanta. Our Information Technology Services (ITS) division is located in Athens. The University System of Georgia Shared Services Center (SSC) is located in Sandersville. The Georgia Public Library System is located in Atlanta. The Georgia Archives is located in Morrow. The State of Georgia Records Center is located in Austell.

This position is located at our Atlanta office at 270 Washington Street SW, Atlanta, GA 30334. There will occasionally be the need to travel to our Athens office or other locations.

Join our team to help design, build, and support critical business applications that streamline operations across the University System of Georgia. In this role, you will automate manual processes, collaborate with customers to translate requirements into workflows, rules, and forms, and leverage the Decisions low-code/no-code platform to create scalable, maintainable solutions that deliver value quickly.

At the University System of Georgia, we offer outstanding benefits, including the Teacher's Retirement System, where you can be vested in a pension plan after just 10 years, and our Tuition Assistance Program, which waives tuition and certain fees. We are committed to fostering a positive work-life balance and creating a supportive and inclusive workplace culture.

• Translate business requirements from customers into functional application designs, workflows, forms, data structures, and business rules within the Decisions platform.

• Design, develop, test, and deploy new business process applications using low-code/no-code tools, emphasizing reliability, maintainability, and reusability.

• Support and maintain existing applications, including triaging issues, troubleshooting defects, and implementing enhancements and small features.

• Manage data integrations between the Decisions platform and other systems (e.g., via REST/SOAP APIs, flat files, and scheduled jobs), including authentication, data mapping, and error handling.

• Act as a subject matter expert for the platform, partnering with customers and team members; provide training, office hours, and user support to promote adoption and best practices.

• Develop and maintain technical documentation (solution designs, runbooks, data dictionaries) and end-user materials (how-to guides, quick reference, release notes).

• Collaborate with stakeholders on process discovery and optimization, including current-state mapping, gap analysis, and future-state design.

• Partner with information security and data stewards to apply appropriate controls, permissions, and data-handling practices.

• Participate in lightweight agile practices (backlog refinement, sprint planning, demos) and contribute to continuous improvement of standards, patterns, and reusable components.

• Perform related duties as assigned.

• Bachelor's degree
• At least one year of related experience; or a combination of education and related experience.

• Three years directly related work experience; or a combination of education and related experience.

• Experience with a low-code/no-code or Business Process Management (BPM) platform, such as Decisions (flows, rules, forms, data structures, and integrations).

• Experience with business process mapping or workflow diagramming (e.g., BPMN, swimlanes, SIPOC).

• Experience with API integration (REST, SOAP), including authentication patterns (e.g., OAuth, API keys) and error/retry strategies.

• Experience with web development frameworks or CMS platforms (e.g., Terminalfour, ExpressionEngine) and responsive design.

• Experience in higher education or similarly complex, multi-stakeholder environments.

The salary for this position is $59,666 - $67,955, commensurate with experience.

• Demonstrated experience in application development or business systems analysis.

• Strong analytical and logical thinking skills, with the ability to deconstruct complex problems and business processes into steps, rules, and data flows.

• Solid understanding of database concepts (tables, keys, relationships, normalization) and experience with relational databases (e.g., MySQL, SQL Server).

• Fundamental knowledge of programming concepts (variables, conditionals, logic flow, loops, functions).

• Basic understanding of web development technologies (HTML, CSS, JavaScript) and principles.

• Excellent communication and collaboration skills, including facilitation of requirements sessions with non-technical customers and the ability to explain technical solutions in plain language.

• Proven ability to work independently, manage competing priorities, and develop into a self-sufficient subject matter expert on assigned platforms and solutions.

• Knowledge of state and federal web compliance standards and regulations - especially accessibility and inclusive design considerations in user-facing forms and portals.

• Knowledge of Board of Regents and department policies and procedures.

Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .

Offers of employment are subject to federal and state laws, as well as the statutes, rules, and regulations of this institution, and the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG). These Bylaws and Policies are available for inspection upon request.

The University System Office is an equal employment, equal access, and equal educational opportunity, and affirmative action institution. It is the policy of the University System Office to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50).

For questions or more detailed information regarding this policy please contact the University System Office Human Resources at 404.962.3242. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources.

Offers of employment are subject to a background investigation, including criminal records history, to determine eligibility for employment. Additionally, credentials and employment history stated in your application materials are also subject to verification.

For certain positions, a satisfactory credit check, MVR, or other relevant investigations may also be conducted. The University System Office holds the sole discretion in assessing eligibility for employment.
 

Please include in your resume or cover letter brief examples of process automations you have built (class projects, internships, or professional), screenshots or diagrams of a workflow you designed, or a link to a short portfolio demonstrating relevant low-code, integration, or scripting work - or traditionally coded work.