Programmes Officer

King’s Language Centre (LC) has an exciting development opportunity available to join the programme administration team as a Programmes Officer. 

Part of Centre for International Education and Languages (CIEL), the LC provides language tuition to King’s students via assessed language modules and postgraduate-only modules, external facing short courses and evening programmes open to the public, and language tuition for prestigious external institutions and organisations.  

LC’s programme administration team ensures consistent management and delivery of our wide range of language programmes and short courses through high quality administrative support. Our Programmes Officers are responsible for providing a professional, supportive, responsive and personable service, incorporating front-line support as the first point of contact for students, short course participants, and academic staff. The role includes regular interaction with prospective learners and members of the public, responding to enquiries and supporting a positive customer experience.

Supporting processes across the whole academic cycle, and ensuring accurate and timely record management across multiple systems, is also a key part of the role. This includes a particular focus on timetabling, enrolment and participant administration, including managing course changes and refunds where required. The role also involves supporting content on electronic platforms, providing learner support and responding to enquiries from prospective and enrolled participants, and contributing to course evaluation and analysis

To be successful in this role, we are looking for candidates to have the following skills and experience: 

Essential criteria 

Desirable criteria

Downloading a copy of our Job Description 

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

At King’s, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university. 

The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension.

We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.

When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King’s guidance.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day.

We encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application.

To find out how our managers will review your application, please take a look at our ‘How we Recruit ’ pages.