Senior Manager/Manager (Operations), Campus Services

We are seeking a highly driven and motivated individual to lead and manage our campus retail and dining operations/services. This role plays a critical part in providing high-quality, student-centred experiences across diverse retail & dining outlets on campus; this will include ensuring transitions between vendors are executed smoothly. The successful candidate will bring strong expertise in retail and food operations management, including food safety and hygiene, along with a genuine passion for enhancing student life. The person must be adept at balancing operational excellence with the varied needs of a dynamic and inclusive university community.

Retail Dining Services

• Oversee daily operations of canteens, cafes, food courts, and retail stores, ensuring efficient, high-quality service. This entails working closely with stakeholders and the tenants to address their concerns and needs.
• Ensure that food hygiene standards and compliances are adhered to and ensure all the outlets are regularly inspected to maintain high hygiene standards and complete micro-biological testing as per schedule.
• Ensure that all operational feedback, safety related issues and emergencies are responded to and rectified promptly on a 24/7 basis.
• Maintaining high student satisfaction across multiple canteens, cafes, food courts and retail outlets on campus via administering/analysis of regular customer surveys.
• Do planning, budgeting and implement asset enhancement works to the retail and dining outlets.
• Handle fit-out coordination including reviewing of renovation proposal and drawings on a timely basis.
• Handle reinstatement works and pre-handing over inspections for expiring outlets.
• Work with lease management colleagues on tenancy matters and recommend improvement works needed for outlets due for renewals.
• Implement and monitor sustainability initiatives such as waste reduction, energy-efficient equipment, energy usage and green efforts etc.
• Promote, implement, and manage, smart and innovative projects.
• Handle procurement matters and manage contracts.
• Engage and collaborate with tenants, stakeholders, and students on new initiatives.
• Act as safety coordinator to enhance safety and promote security awareness among tenants.
• Review Business Continuity Plan and carry out yearly table-top exercises and call tree exercise.
• Any other related duties as assigned.

• Degree in Real Estate, Hospitality or F&B Management.
• Proven experience – at least 8 years & above in similar position with F&B operations such as food courts, retail and F&B outlets and etc.
• Strong knowledge in Food Safety Management System and Halal certification processes.
• Experience with sustainability initiatives in dining operations is preferred.
• Proficiency in retail and food service management software systems.
• Innovative and creative familiarity in menu planning with good knowledge of dietary and nutritional requirements.
• Strong leadership skills with excellent people skills.
• A good team player who is passionate, proactive, meticulous and responsible with a willingness to learn.
• Ability to think out of the box with great problem solving skills and is resourceful.
• Ability to prepare contracts, proposal & approval papers to top Management.
• Proficient in MS Office applications.

Location: Kent Ridge Campus

Organization: University Campus Infrastructure

Department : Campus Life

Employee Referral Eligible: Yes

Job requisition ID : 31472