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manner. CSR’s will be expected to respond to an average of between 30 and 40 student interactions daily. CSR’s will conduct outbound call campaigns to support department KPI’s, including encouraging
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customer‑focused mindset, consistently prioritizing user needs and delivering supportive, solutions‑oriented service. Demonstrates professionalism in all interactions, maintaining reliability, accountability
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classroom facilitation skills. Proven ability to engage diverse learners in structured, interactive learning environments. Experience delivering curriculum aligned to approved course outlines and assessment
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Collaboration and Change Management: Work across Finance and departments that interact with Finance processes to build strong relationships and understand opportunities and challenges Act as a change agent by
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requirements Internal/External Frontline Support Provide timely, service-focused communication with applicants, students, staff and partners through email, phone and face to face interactions Address prospective
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, tutorials, demonstrations and labs for learners Present material in an engaging and interactive way Inclusion of past industry experiences into lesson planning and delivery Maintain records for the purpose