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, knowing how to give advice, guidance and feedback (to colleagues and members of the public) as appropriate. Ability to plan and organise your own workload within agreed timelines as set by your manager
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documentation, plan and organise meetings and take minutes Support the service in meeting audit requirements. General Duties Ensure that an understanding of the importance of confidentiality is applied when
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of the public) as appropriate. 7. Ability to deal with requests for information or service, resolving customer issues where appropriate, or being able to escalate where necessary. 8. Ability to plan and organise
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of professionalism. The ability to explore the needs of customers: identifying solutions and clearly communicating a clear plan of action. Able to work as part of a large division team: collaborating with colleagues