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Proficiency: Deep knowledge of at least one major ITSM tool like ServiceNow, Jira Service Management, Service Cloud, Fresh Service. This includes being able to configure and manage users, workflows, forms, and
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. Deep expertise in IT Service Management (ITSM) principles and frameworks, particularly ITIL. Flexibility and skill in handling a wide range of management and organizational issues plus the ability
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years of supervisory experience), OR equivalent work experience, e.g., each year of work experience may be substituted for each year of education required Deep expertise in adult learning theory
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work of the Executive Director and nurture the EDL network through a deep understanding of the programs, partners, and collaborators that comprise it. The Managing Director is responsible for identifying
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media. Backed by alumni philanthropy, the program aims to become a distinctive hub for learning and industry connections. The Executive Director will build and lead the team, design curricular and co