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. Respond promptly to Student Tech Support inquiries across multiple contact channels: In-Person, Phone, Email, Chat, and Service Desk tickets. Troubleshoot computer hardware and software issues, research
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computer including basic hardware components and software including Windows. Working knowledge of the Internet and tools to navigate the Internet efficiently and safely. Ergonomic Requirements Ability
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proficiency with computer software and hardware (PC hardware; databases; MSOffice Suites). Possess organizational skills, be detail-oriented and accurate in work. Ability to reconcile paper work and verify
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Recovery. Must be able to monitor, identify, and resolve system/network outages, where responsible; determine, locate and correct hardware/software problems; document and prevent recurrence. Must be able
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support for hardware/software issues and ensure the security of all tech equipment. Computer Lab Assist in maintaining the cleanliness and readiness of computer labs. Stock printers and copiers, report
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data related to student retention efforts. Ability to use office equipment. Knowledge and skill in software and hardware for word processing, Excel, PowerPoint and Computer Aided Instruction (CAI