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and optimizing ITSM tools (e.g., Fresh Service, Service Cloud, ServiceNow, Jira Service Management etc). Strong track record of driving process improvement, automation, and organizational change within
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of experience with cloud-based enterprise systems 5 or more years working in IT Operations in medium size work environments with 500 or more employees. Established project management skills. Knowledgeable in
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environment Willingness and availability for travel if required to campuses, conferences, and recruitment events Experience with CRM and CMS platforms; Marketing Cloud and Salesforce, a plus BENEFITS: Hybrid
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desirable Familiarity with a marketing automation tool like Salesforce Marketing Cloud, Marketo and/or a CRM tool like Salesforce preferred Comfort in working directly with executives at all levels and a
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-PASS is a cloud-based system that hosts applications supporting one of Georgetown University’s primary missions of faculty research. These applications primarily support the research offices across all
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metrics to drive strategic decisions. Excellent communication, interpersonal, and stakeholder management skills. Experience with a major ITSM platform (e.g., ServiceNow, Service Cloud, Fresh Service