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referrals. Match callers to available resources. Maintain accurate and complete call records for each call received and record direct assistance within the I&R database(s) and software platform(s
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phone system and ticketing software Assesses and direct visitor and caller needs to appropriate resources or personnel Performs general clerical duties such as filing, scanning, organizing documents, and
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team on Support Automation projects Installs software and hardware accessories Manages asset inventory Creates and maintains documentation Troubleshoot Tier 1 issues Provides technical assistance and
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management Disseminate research results to scientific audiences through peer-reviewed journal articles, conference presentations, and other media Required Qualifications Educational Requirements PhD degree in
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media Required Qualifications Educational Requirements PhD degree in a relevant field (chemistry, physics, materials science, etc.) Required Experience Expertise in materials science, nanomaterials and
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characterization, or advanced manufacturing Hands-on experience with experimental techniques, such as ultrasonic testing, electromagnetic sensing, or related NDI methods Proven ability to conduct independent
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respond to support requests on campus in a timely manner Troubleshoots Tier 1 software and hardware issues Provides technical assistance and training to faculty and staff Installs software and hardware
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constituencies served by the University Proficiency with computer and Microsoft Office applications software including word processing, spreadsheets, and databases KNOWLEDGE Adhere to University policies and
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Microsoft Office applications software including word processing, spreadsheets, and databases KNOWLEDGE Adhere to University policies and procedures to meet Institutional goals and support University's
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graduate student Preferred Experience Completion of CRJU 3233 (Criminology and a research methods course in the social or behavioral sciences) Proposed Salary $15.00 per hour This is a non-exempt position