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hardware, software, and firmware on network equipment and related supporting infrastructure. Responds to network service interruptions in a timely and professional manner. Processes trouble tickets on a
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connectivity issues, including network systems, applications, printers, workstations. Troubleshoots hardware and software issues related to desktops, laptops, printers, and peripherals. Deploys, updates, and
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) Technical Developer plays a critical role in supporting the operational success of Enrollment Management by managing a complex job stream of automated and manual processes. This position is responsible
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existing software/services for the campus community. Assists in the management of multiple database instances in support of various cloud applications. Monitors system and code performance and tune/adjust
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end users and stakeholders (Project Managers, Utilities & Maintenance Managers, UMass IT, vendors, etc.) and conducts technical analysis of systems and network communications to design, build, configure
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, provide administration and support of enterprise level network infrastructure management and monitoring tools, create and maintain documentation and continually improve procedures, and help troubleshoot and
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, install and upgrade software applications and operating systems on network attached workstations. Install workstation peripherals and setup software and the operating system to allow workstations to connect
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users and stakeholders (Project Managers, Utilities & Maintenance Managers, Office of Information Technology, vendors, etc.) and conducts technical analysis of systems and network communications to design
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counseling, training, and technical assistance for small businesses. The SBDC State Director is a full-time, executive-level position that provides leadership and management of the Massachusetts SBDC network
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procedures to provide security, confidentiality and audibility of administrative information resources. Designs and implements hardware and software configurations to support these policies. Facilitates