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processes * Degree program and university graduation requirements * Query language / complex encoding software * Skill In: Written, verbal, interpersonal communication * Customer service / consultation
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computer applications (e.g. MS Office Suite including database, spreadsheet, word processing, internet, e-mail) * Skill In: Written, verbal and interpersonal communication Math, computation and data entry
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a timely manner Effective listening and ascertaining the needs of customers Microsoft applications (word, excel) and database computer programs Business English (clear, concise, consistent messaging
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Insurance Portability and Accountability Act (HIPAA) Evidence-based clinical practices Skill In: Clinical counseling Verbal, written, and interpersonal communications Personal computer applications, i.e