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telephone calls are answered Being responsible for self-allocation of work from within the HR Service Portal, ensuring that the response service standard is met (all cases should be assigned to a person
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defects raised and resolved prior to deployment to production. Ensuring that changes are communicated to stakeholder groups and training resources and process-maps are updated accordingly. Data Integrity
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of support within the team is fit-for-purpose, reviewing and balancing the allocation of responsibilities amongst staff to ensure that an effective and efficient service is delivered, and communicate with
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escalate any work items that may be impacted by resource constraints to the Test Manager. To deliver non-functional services (Automation, Performance & Usability). To manage test environments and the
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of projects. You may be asked to manage other colleagues working on the project/s and this will include allocating work to those within a matrix management system. Supports the University’s sustainability
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and support of the staff including work allocation, cover rotas, problem solving, staff development and monitoring performance. Advise and assist in the appointment and training of the junior trial
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. You may be asked to manage other colleagues working on the project/s and this will include allocating work. Supports the University’s sustainability agenda through resource efficient working. Promotes
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level of confidentiality. Manage the Head of College diary, prioritising and allocating time for meetings and appointments using own discretion and judgement. This may include organisation of travel
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that ensure sufficient resources are available to deliver service. This includes maintaining documentation of processes, planning efficient workload allocations and ensuring essential work is covered in
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determined) throughout the StARS Programme and the allocation of responsibilities is dependent on the volume of work and the priorities of the Programme. Therefore, the post holder is expected to have a