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will act as a point of contact to provide accurate and timely information and advice to internal and external customers and stakeholders on University processes and procedures, answering queries promptly
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service focused outlook is required. The end-to-end process consists of two main areas: recruitment and onboarding, with the work being split into separate sections of the team. While the post holder will
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member of the Digital Channel Management team, you will provide day-to-day operational support for our core CRM systems and associated processes. You will work alongside colleagues to maintain data quality
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variety of audiences, and to produce and analyse source material, information and data. Authoritative knowledge of the work practices, processes and procedures relevant to the role, including broader sector
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variety of complex University systems and processes to collate, manipulate and interpret sets of data, and produce routine reports. Contribute to the annual programme/module review and evaluation processes
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of systems integration would be a bonus. Areas where it would be beneficial for the post-holder to have knowledge and experience include: Knowledge of the standard IT governance processes such as data
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processes. Prepare and deliver management and institutional reports; this will include responding to complex data requests involving the need to pull information from various sources. Compile, manipulate
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Group and 4) a Policy and Methods Innovation research group. The post holder will be a developing leader in their field bringing their own excellence in relevant research and education activities
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out regular maintenance processes as appropriate and ensuring records are maintained; Report any breaches or non-compliance with health and safety procedures to the Line Manager, Technical Manager
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support, and University administrative processes. A significant percentage of the post holder’s time will be invested in responding to queries from students and applicants contacting the Hub Services Team