Sr. IT Classroom Technology Analyst

Virginia Community College, United States

Updated: 2 days ago
Location: Prince, WEST VIRGINIA
Deadline: 19 May 2025

Posting Details
Posting Summary


Working Title Sr. IT Classroom Technology Analyst
Role Title Computer Operations Techn II
Role Code 39012-FP
FLSA Exempt
Pay Band 04
Position Number 28000416
Agency Northern VA Community College
Division NV280-VP of College Computing
Work Location Prince William - 153
Hiring Range $65,000-$75,000
Emergency/Essential Personnel No
EEO Category C-Technician
Full Time or Part Time Full Time
Does this position have telework options? -Telework options are subject to change based on business needs-
Does this position have a bilingual or multilingual skill requirement or preference?
Work Schedule
Work schedule will be Monday to Friday 8:00 a.m. to 4:30 p.m. or 8:30 a.m. to 5:00 P.M. The needs of the organization may require evening, weekend, or over night hours as the situation may demand.
Sensitive Position No
Job Description
General Description:
The Senior IT Classroom Technology Analyst will serve as a member of the campus IT staff for the Alexandria Campus reporting to the Campus IT Manager as well as the Director of IT Client Services. The Senior IT Classroom Technology Analyst will take lead and organize staff to perform installation, updates, troubleshooting, and end user support for Classroom Technology and Audio Visual (A/V) systems.

Duties and Tasks:
  • Insuring the classroom video and audio presentation systems are fully functional and operating as designed.
  • Requires planning and execution of AV support-tasks, supervising project task completion of junior staff, while reporting to IT Campus Leadership
  • Requires providing end user support via Global Viewer, or in person, as well as supporting faculty, staff, and students in the use of classroom technologies
  • Responsible for configuring systems within Extron Global Viewer Enterprise management tool, as well as updating and maintaining the campus instance within Global Viewer
  • Act as campus senior lead for A/V system design, implementation, Updates and Support.
  • Use Enterprise Management Tools like Extron Global Viewer to perform work tasks
  • Organize campus AV Systems in enterprise Management tools in compliance with College Computing directives
  • Comply with security policy in performance of tasks
  • Complete tasks within project time-lines.
  • Plan, coordinate and monitor the tasks of junior staff in completing AV system hardware, software, system testing, or system updates.
  • Work with junior staff to develop skills understanding of classroom technology, and technology management
  • Support A/V systems in classrooms, conference rooms, and all other campus areas
  • Act as senior level escalation point for AV system issues
  • Perform replacement of failed electronic components in AV systems operating in offices, classrooms, labs or student areas.
  • Act as campus lead/administrator for the AV system enterprise management Tools like Extron Global Viewer.
  • Responsible for planning, over-sight and execution of routine AV system tests.
  • Responsible for managing warranty repair program for AV system components.
  • Responsible for managing accuracy of AV inventory, and location updates within the inventory tracking system
  • Plan and coordinate system life cycle management under direction of Campus IT Leadership
  • Documents activities as required in logs and tracking systems


Position is primarily day shift reporting to the Woodbridge Campus of NVCC; however, organizational requirements may demand work on evenings, nights and weekends or working at other locations.
Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
Required KSAs:
  • Excellent communication and interpersonal skills.
  • Experience and ability to provide on-site, in person end user support
  • Experience designing, installing, maintaining and supporting professional AV systems.
  • Knowledge of a variety of AV equipment manufacturers and models of equipment.
  • Working knowledge of LAN/WAN networks
  • Ability to analyze information and evaluate results to choose best solution to resolve problems
  • Ability to coordinate and organize the activities of small teams
  • Ability to (1) identify and assess customer needs, (2) meet those needs with quality standards for service, and (3) evaluate customer satisfaction


Minimum Qualifications:
  • Experience with general support for computer users
  • Experience supporting AV systems and end users
  • Experience managing AV systems for an enterprise
  • Experience deploying AV equipment firmware updates, or control code, or control instructions.
  • Experience using Microsoft Business Applications
  • Experience performing AV systems support
  • Experience providing high level of end user support as a member of an IT staff
Additional Considerations
Additional Considerations:
  • Experience leading small groups, and coordinating action of others to complete specific tasks
  • Ability to plan and complete tasks with minimal supervision
  • Competency managing TCIP configuration within AV system architecture
  • Experience managing AV systems using manufacturer software tools with preference for the Extron suite of tools.
  • Experience managing firmware and configuration files for AV systems
  • Experience using Enterprise AV Software tools for remote user support
  • Experience generating reports showing AV system usage, to include breakdown of inputs being selected as well as lamp life for projector management.
  • Experience in college or education environment
  • Experience working with Extron or Crestron products
Operation of a State Vehicle Yes
Supervises Employees No
Required Travel
n/a

Posting Detail Information


Posting Number CLS_3743P
Recruitment Type General Public - G
Number of Vacancies 1
Position End Date (if temporary)
Job Open Date 04/21/2025
Job Close Date 05/19/2025
Open Until Filled
Agency Website www.nvcc.edu
Contact Name
Email
Phone Number
Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information
Northern Virginia Community College (NOVA) is the largest public institution of higher education in the Commonwealth of Virginia and one of the largest community colleges in the nation. NOVA enrolls nearly 75,000 students on its six campuses in Alexandria, Annandale, Sterling, Manassas, Springfield, and Woodbridge, as well as through NOVA Online and high school dual enrollment programs. The College offers more than 100 affordable associate degree and certificate programs to help our students reach their academic and professional goals in some of the most in-demand careers.
At NOVA, we are deeply committed to fostering an inclusive community for all students, faculty, and staff, and our diverse workforce is representative of this commitment. To this end, we encourage all applicants seeking to add value through their diverse backgrounds, experiences, and interests to consider employment opportunities with NOVA. To learn more about NOVA’s commitment to inclusive excellence, please visit our website .
NOVA offers eligible employees a benefits package that includes a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement program.
We strive to ensure our employees have the tools and development opportunities to support and promote NOVA’s mission. For more information about NOVA and its programs and services, please visit our website at www.nvcc.edu .
The security of our students, faculty, and staff is very important at NOVA. Please take a moment to review NOVA’s Annual Security Reports .
Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link:  http://ethics.dls.virginia.gov/

EEO Statement
The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement
The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting https://jobs.vccs.edu/postings/84411

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