Senior Desktop Engineer >>>

Tulane University      Office of Human Resources

Description for Job:   IRC32358
Senior Desktop Engineer
VP Technology/Infrastructure
Location:  New Orleans, LA
Summary
The Senior Desktop Engineer is responsible for the continuous evolution of workstation computing environment. This position is responsible for technical implementation of workstation management, application deployment and updates, and asset management. This position proposes, designs, and implements enhancements and additions to the current environment.
Required Knowledge, Skills, and Abilities
• Technically proficient, but also possess a customer service mindset with security as a top priority.
• Ability to multitask workloads across different technologies.
• Flexibility and adaptability
• Understanding of Microsoft 365 licensing
• Knowledge of PC and laptop hardware and troubleshooting techniques
• Skilled with Active Directory, Exchange, ActiveSync, Smart Phone and Mobile Device Management systems like Microsoft Intune.
• Ability to work with demanding users in a fast-paced environment.
• Expertise in effectively handling user difficulties.
• Strong commitment to the IT policy use.
• Strong understanding of Microsoft Office 365 and various security software.
• Skilled with Active Directory and Security Groups (Group Policy, Dynamic Host Configuration Protocol [DHCP], Domain Name System [DNS], Software-Defined Wide Area Network [SD-WAN], and Virtual Local Area Network [VLAN])
• Knowledge of network troubleshooting methods
• Ability to process information in a logical manner to reach a solution.
• Exceptional communication skills, with a strong focus on customer service
• Quick thinking, high energy, positive, and professional, with demonstrated analytical and problem solving, multi-tasking, and critical thinking skills.
• Manages support ticket queues and ensures incidents are resolved and closed within the defined service level agreements.
• Respond to end-user requests for updates on ticket status and promptly follow up as needed.
• Coordinate with vendors for provisioning or hardware support (e.g. technicians for warranty repair/replacement)
• Utilizes effective decision-making processes to prioritize daily tasks and assignments.
• Ensures that tasks are carried out properly and on a timely basis.
• Manages multiple priorities effectively.
Required Education and/or Experience
• Bachelor’s Degree with 5 years of experience in mobile device management and system management
Preferred Qualifications
• Certifications such as A+, Network+, Microsoft Certified Professional (MCP), Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Systems Engineer (MCSE), Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Information Technology Infrastructure Library (ITIL), etc.
• Experience with Jamf, Microsoft Intune, and other workstation management platforms
Compensation Information
This position is classified as "exempt, salaried" and is assigned to pay grade 27PREM. Tulane offers a variety of options to enhance your health and well-being so that you may enjoy more out of life now and in the future. Learn more about Life at Tulane as well as our Benefits and Pay . See our Candidate Resources to learn more about our hiring process and what to expect.
How to Apply
 
This position will close on the date it is filled
 
Please Note: Depending on your role and the department in which you work, you may be expected to adhere to COVID-19 requirements, such as vaccinations and booster shots.
 
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Tulane University is an equal opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation.   Legally protected demographic classifications (such as a person’s race, color, religion, age, sex, national origin, shared ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon as an eligibility, selection or participation criteria for Tulane’s employment or educational programs or activities.
 
Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing an application or during any phase of the interview process, please contact the Office of Human Resources by phone at 504-865-4748 or by email at hr@tulane.edu .
 
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