Resource Sharing Associate

Required Qualifications (as evidenced by an attached resume):
Bachelor's Degree (foreign equivalent or higher). Experience working with word processing, spreadsheet management, electronic messaging and internet applications, e.g., Microsoft Word, Excel, PowerPoint, Google Apps. Strong customer service experience in a related customer-focused field (hospitality, education support). Must be able to lift 50 pounds.
Preferred Qualifications: 
Experience in a library (academic or public). Experience using databases or online platforms, statistics and scheduling software tools, and office productivity software. Basic knowledge of US Copyright Law.
Brief Description of Duties:
This position helps process requests for material through interlibrary loan, document delivery, and reserves throughout the library system. Assists with interlibrary loan (borrowing and lending) and document delivery operations, including mail and delivery, to ensure physical and electronic materials are delivered and received in accordance with established procedures. Assists with supervision, scheduling and training of student employees to support these processes; provides training to library staff to support these processes. Assists with circulation and patron inquiries at service points. Position requires demonstrated ability to make independent decisions and resolve complex challenges. The incumbent must possess the ability to learn new software applications and learn new technology.

Duties:

• Assist with interlibrary loan (borrowing and lending) and resource sharing request processing in ILLiad and Alma.
• Accurately code requests for processing, retrieve and scan items for delivery; assist with packaging of material for shipping; receive items from other lending libraries.
• Communicate with patrons and partner libraries regarding overdue items. Along with the Senior Lead Delivery Services & Library Applications and Director of Access & User in support of resource sharing and interlibrary loan.
• Manage mail deliveries for the library, including sorting mail for pick up by staff and delivery services, coordinating deliveries, ensuring outgoing mail is processed correctly. Maintain and organize inventory of mailing supplies.
• Assists with the processing incoming and outgoing mail for resource sharing.
• Acts as the primary point of contact for library delivery services.               
• Coverage of the Library Services Desk including circulation of library materials, answering library user questions in person and by phone while referring more complex reference questions to Reference staff. 
• Maintain knowledge of Access Services policies. 
• Maintain appropriate statistics using the library services platform (LSP) program. 
• Perform special projects - the incumbent may be directed to initiate and carry out special projects related to access services and will be expected to independently plan and carry out these assignments and/or work effectively in teams.
• Professional development and continuing education - attend training, conferences and workshops designed to enhance knowledge related to position.
• Increase knowledge of access services and ways to enhance services at SBU Libraries
• Other duties or projects as assigned as appropriate to rank and departmental mission.

Special Notes:
This is a full-time appointment. FLSA Non-Exempt position, eligible for the overtime provisions of the FLSA.
In addition to the employee's base salary, this position is eligible for $3,400 UUP annual location pay, paid biweekly.
Essential Position: This has been designated as an essential position based on the duties of the job and the functions performed. Positions that are designated as such may be required to report to work/remain at work even if classes are canceled, and the campus is working on limited operations in an emergency.
For this position, we are unable to sponsor candidates for work visas.
Resume/CV and cover letter should be included with the online application.
Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.
If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at (631) 632-6280 or visit OEA .
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