Patient Services Coordinator - Veterinary Teaching Hospital

Online applications must be received before 11:59pm on:

May 6, 2025

If a date is not listed above, review the Applicant Instructions below for more details.

Available Title(s):

284F-YN_CS_NPS - Patient Services Coordinator

Business Title:

Patient Services Coordinator - Veterinary Teaching Hospital

Employee Type:

Classified

Position Details:

The Opportunity:

The Patient Services Coordinator serves as a primary contact and liaison between general public, clients, referring veterinarians and Veterinary Teaching Hospital personnel. This position coordinates patient care needs through scheduling patient appointments, triaging patient telephone calls to medical staff, registering patients, providing point-of-service admission, maintaining patient records and assembling patient charts, initiating and processing patient charge documents, and other general service support.

Current Vacancies:

Patient Services Coordinator – Exotics : The position coordinates the patient care needs of clients within the Exotics services and oversees the day-to-day operation of the unit.
 

Patient Services Coordinator – Orthopedics : The position coordinates the patient care needs of clients within the Orthopedics services and oversees the day-to-day operation of the unit.

Patient Services Coordinator – Emergent-Surgery Services : The position coordinates the patient care needs of clients within the Emergent-Surgery services and oversees the day-to-day operation of the unit. 

Additional Information:

This is a full time (100% FTE), permanent position. This position is overtime eligible.

Monthly Salary:

$3,558 - $4,632 | Range 41 (Steps A-M) | Successful candidates typically begin at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28 .

In accordance with RCW 49.58.110 , the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position.

Benefits:

WSU offers a comprehensive benefits package which includes: paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts. For a more detailed summary of benefits offered by WSU for classified staff visit:  https://hrs.wsu.edu/wp-content/uploads/2024/12/2025-Benefit-Overview-for-Civil-Service.pdf .  Find total compensation here: https://hrs.wsu.edu/managers/recruitment-toolkit/total-compensation/ .

Required Qualifications:

• High school graduation or equivalent AND three years of general office experience or two years of office or customer service experience in a healthcare setting; OR equivalent education/experience.

Preferred Qualifications:

• Experience working in veterinary clinic/setting.

• Experience providing coordination and support activities to clients and clinicians.

Department Link:

https://hospital.vetmed.wsu.edu

Area/College:

College of Veterinary Medicine

Department Name:

Veterinary Teaching Hospital

City, State, Zip:

Pullman, WA 99168

Application Instructions:

Applicants must upload the following required documents to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.

1) Resume

2) Cover Letter

• External candidates, upload all documents in the “Application Document” section of your application.

• Current WSU Employees (internal candidates), before starting your Workday application, please use these instructions to update your education and experience in your worker profile in Workday . Internal candidates, upload all documents in the “Resume/Cover Letter” section of your application.

• Documents may be submitted as one file or separate files. Applicants are encouraged to upload as a PDF, if possible.

• Reference contact information will be requested later in the recruitment process through Workday.

Background Check:

This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34 , engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.

Time Type:

Full time

Position Term:

12 Month

Washington State University encourages all qualified candidates to apply, including members of the military and veterans, and persons with disabilities.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu .

Notice of Non-Discrimination

In matters of admission, employment, housing or services, or in the educational programs or activities it operates, WSU does not discriminate or permit discrimination by any member of its community against any individual on the basis of sex, race, color, national or ethnic origin, physical disability, mental disability, sensory disability, use of a trained service animal, age, religion, creed, genetic information, marital status, sexual orientation, gender identity, protected veteran status, honorably discharged veteran, member of the military, or immigration or citizenship status except as authorized by federal or state law, regulation, or government contract.

Inquiries about the application of federal and state laws and regulations (including inquiries regarding the application of Title IX, ADA/Section 504, and implementing regulations), as well as reports and complaints of discrimination and harassment, can be made verbally or in writing to WSU’s Compliance and Civil Rights, the Department of Education’s Office of Civil Rights, or both.

More information, resources, and contact information are available here: https://ccr.wsu.edu/notice-of-nondiscrimination/