PAT NAVGTR NON-CLIN 2 CX

University of California Davis Health System, United States

Updated: 3 days ago
Location: Sacramento, CALIFORNIA

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Details

Posted: 20-Apr-25

Location: Sacramento, California

Type: Full-time

Categories:


Healthcare
Staff/Administrative

Internal Number: 6156384



PAT NAVGTR NON-CLIN 2 CX
Job Summary
The Patient Navigator Non-Clinical 2 position supports the Epilepsy Surgical Pathway program through the Neurology Clinic to coordinate care for patients who are candidates and potential participants for surgical intervention in the treatment of intractable seizures.
Involves providing non-clinical support, guidance, and assistance for patients and families as they navigate through complex healthcare environments. Primary goals are to increase patient satisfaction and to optimize care and outcomes. Acts as a communication liaison to understand the patient's non-clinical individual needs, desires, and concerns. Guides the patient and family to a broad range of services, amenities, and information to promote healing and ensure satisfaction with the patient care experience.
Apply By Date: April 28, 2025 at 11:59 PM
Minimum Qualifications - For full consideration, applicants are encouraged to upload a license and/or certification if required for the position

  • Bachelor's degree in a related area or equivalent experience/training
  • Experience in Case Management and Referral Coordination
  • Acquiring knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulations
  • Knowledge of Medical Terminology
  • Knowledge of data collection, compilation, and analytical techniques
  • Skills to comprehend and assess patients' grievances to quickly locate an appropriate resource for assistance
  • Working knowledge of the organization and how to get issues resolved
  • Solid interpersonal and customer service skills
  • Ability to be diplomatic and highly organized
  • Ability to remain calm under pressure and apply sound judgment
  • Ability to work independently in a fast-paced, demanding environment with minimal supervision
  • Ability to manage and oversee multiple tasks simultaneously, including high daily call volume
  • Ability to communicate effectively, both orally and in writing
  • Proficiency with Windows-based software, including Microsoft Word, Excel, and Outlook
  • Knowledge of computer systems and software used in a functional area

Preferred Qualifications
  • Experience as a Patient Navigator

Key Responsibilities
  • 100% - Job Duties

Department Overview
The Department of Neurology conducts basic and clinical research on the nervous system and provides clinical care for people with neurological disorders, such as Alzheimer's disease and other forms of dementia, epilepsy, movement disorders like Parkinson's and Huntington's diseases, tremor, dystonia, multiple sclerosis, neuromuscular conditions, headache and sleep disorders.
Our faculty includes leading neuroscientists, who work to expand our knowledge of nervous system function, as well as neurologists and psychologists who provide diagnosis and treatment for adults and children. We partner with colleagues from throughout the health system and work closely with the Department of Neurological Surgery to provide multidisciplinary team management for neurological disorders.
POSITION INFORMATION
  • Salary or Pay Range: $25.89 - $40.02
  • Salary Frequency: Hourly
  • Salary Grade: 141
  • UC Job Title: PAT NAVGTR NON-CLIN 2 CX
  • UC Job Code: 004468
  • Number of Positions: 1
  • Appointment Type: Career
  • Percentage of Time: 100% Full-time
  • Shift (Work Schedule): Day shift (08 hours)
  • Location: Midtown Ambulatory Care Center, Sacramento, CA
  • Union Representation: CX-Clerical/Admin
  • Benefits Eligible: Yes
  • This position is 100% on-site

Benefits
Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page .
If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html
  • High quality and low-cost medical plans to choose from to fit your family's needs
  • UC pays for Dental and Vision insurance premiums for you and your family
  • Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
  • Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
  • Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
  • Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
  • Access to free professional development courses and learning opportunities for personal and professional growth
  • WorkLife and Wellness programs and resources
  • On-site Employee Assistance Program including access to free mental health services
  • Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
  • Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
  • Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
  • UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff
    Physical Demands
    • Standing - Occasional Up to 3 Hours
    • Walking - Occasional Up to 3 Hours
    • Sitting - Frequent 3 to 6 Hours
    • Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
    • Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
    • Bending/Stooping - Occasional Up to 3 Hours
    • Squatting/Kneeling - Occasional Up to 3 Hours
    • Twisting - Occasional Up to 3 Hours
    • Reaching overhead - Occasional Up to 3 Hours
    • Keyboard use/repetitive motion - Frequent 3 to 6 Hours

    Mental Demands
    • Sustained attention and concentration - Frequent 3 to 6 Hours
    • Complex problem solving/reasoning - Occasional Up to 3 Hours
    • Ability to organize & prioritize - Frequent 3 to 6 Hours
    • Communication skills - Frequent 3 to 6 Hours
    • Numerical skills - Occasional Up to 3 Hours
    • Constant Interaction - Frequent 3 to 6 Hours
    • Customer/Patient Contact - Frequent 3 to 6 Hours
    • Multiple Concurrent Tasks - Frequent 3 to 6 Hours

    Work Environment
    • UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
    • Health care (hospital, clinical, classroom setting) or similar environment as the role requires.

    Special Requirements - Please contact your recruiter with questions regarding which activities apply by position
    • This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
    • The duties or functions of this position include the handling of cash (or cash equivalents)
    • This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

    Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
    A Culture of Opportunity and Belonging
    At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.
    As you consider joining UC Davis, we invite you to explore our https://apptrkr.com/get_redirect.php?id=6156384&targetURL=
    At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.
    As you consider joining UC Davis, we invite you to explore our Principles of Community , our Clinical Strategic Plan, and our strategic vision for research and education. We believe you belong here.
    The University of California, Davis, is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.
    To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination
    Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere #CA-ZM
    To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks
    To apply, visit https://careerspub.universityofcalifornia.edu/psc/ucdmed/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&JobOpeningId=77689&PostingSeq=1&SiteId=5〈uageCd=ENG&FOCUS=Applicant
    The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
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    About University of California Davis Health System
    UC Davis is the home of the Aggies — go-getters, change makers and problem solvers who make their mark at one of the top public universities in the United States. Since we first opened in 1908, we’ve been known for standout academics, sustainability and Aggie Pride as well as valuing the Northern California lifestyle. These themes are woven into our 100-plus-year history and our reputation for solving problems related to food, health, the environment and society.Our 5,300-acre campus is in the city of Davis, a vibrant college town of about 68,000 located in Yolo County. The state capital is 20 minutes away, and world-class destinations such as the San Francisco Bay Area, Lake Tahoe and the Napa Valley are within a two-hour drive.
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