Medical Office Associate - University Health Services

Medical Office Associate - University Health Services

Hiring Department: University Health Services

Location:  Chicago, IL USA

Requisition ID: 1027360

Posting Close Date: February 13, 2025

Position Number: CF4294,CF4295

Salary Range (commensurate with experience): $27.46 - 30.31 / Hourly Wage

About the University of Illinois Hospital & Health Sciences System (UI Health)

The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois at Chicago (UIC), UI Health comprises a clinical enterprise that includes a 495-bed tertiary care hospital, 22 outpatient clinics, and 13 Mile Square Health Center facilities, which are Federally Qualified Health Centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity.

This is a full-time and benefits eligible position. UI Health offers competitive salaries commensurate with experience.  In addition all full time benefits eligible positions include a comprehensive benefits package which include; Health, Dental, Vision, Life, Disability & AD&D insurance, a defined benefit pension plan as well as paid leave which includes; Vacation, Holiday and Sick.  In addition we offer tuition waivers for employees and dependents.  Click for a complete list of Employee Benefits .

Description:

Provide patient-related support functions and non-medical support services in University Health Service, Occupational Medicine Clinic and medical surveillance patients.

Duties & Responsibilities:

• Creates, maintains and updates files and records for the unit.
• Correctly schedules and registers patients for appointments in Agility and in Epic by obtaining and recording demographic data and insurance information if applicable in accordance with prescribed policies and procedures.
• Enters, codes, verifies, stores, updates and retrieves information concerning a patient's medical record manually or via Agility, Epic and/or Immuware or other computer systems; compiles and records medical charts, reports, correspondence and insurance information using a computer system.
• Prepares reports and updates information in Box.
• Coordinates patient flow including but not limited to greeting incoming patients, checks in patients, assembles and prepares patient information forms and assists with completion of these forms including but not limited to consent forms, first report of injury, release of information; serves as an information resource for patients by answering questions concerning departmental procedures, services and policies.
• Informs new patients of billing, payment and insurance procedures and guidelines.
• Assists with discharge of patients by scheduling follow up appointments and processing payments as needed.
• Enters information including tests results into Agility by scanning or quick loading as necessary.
• When needed, directs patients to appropriate facilities at University of Illinois Hospital, Specialty Care Building and Outpatient Care Center such as laboratory, Radiology, etc.
• Accepts, screens and routes incoming telephone calls appropriately and takes accurate messages.
• Relays messages to appropriate person in timely manner.
• Receives payment for fees, bills, and assessments.
• Collects co-payments at time of service.
• Verifies amount due as shown on invoice against payment offered.
• Issues receipts as necessary and prepares checks to be deposited.
• Deposits payments received within a framework of explicit procedures and instructions.
• Processes credit card payments, batches daily transactions and verifies all receipts attached to payments.
• Maintains daily receipt log for checks.
• Assists with mass vaccination events and performs N95 respirator fit testing.
• Advises supervisor of any safety problems concerning the unit.
• Reports patient feedback, identifies problems and trends and suggests resolutions to higher level personnel.
• Alerts supervisor to problems that many occur; provides input to supervisor regarding the needed changes in the reception area.
• Perform other related duties and participate in special projects as assigned.

Minimum Qualifications Required:

1. High school diploma or equivalent.

2. Any one or any combination totaling one (1) year (12 months), from the categories below:

A. Work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility.

B. Work experience in a health care facility such as a doctor's, dentist's, or hospital's office; which involved record keeping, working with the public, direct patient contact, answering telephones, and working with medical terminology.

C. Graduation from an accredited medical secretarial or paramedical program, such as nursing assistant, medical assistant, or medical secretary.

Preferred Qualifications:

To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held.  Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.

Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required 180 days of employment.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation