Manager, Student Services

University of Utah, United States

Updated: about 2 months ago
Location: Salt Lake City, UTAH
Job Type: FullTime
Deadline: 16 Mar 2025

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Manager, Student Services
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Announcement
Details


Open Date 12/16/2024
Requisition Number PRN40802B
Job Title Manager, Student Services
Working Title Manager, Outdoor Adventure Operations
Job Grade E
FLSA Code Administrative
Patient Sensitive Job Code? No
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary
VP Area Academic Affairs
Department 00314 - Campus Recreation
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $48,000 - $53,000
Close Date 03/16/2025
Priority Review Date (Note - Posting may close at any time)
Job Summary
Working within the division of Student Affairs in the Campus Recreation Services department the Manager of Outdoor Adventure Operations provides the University community with outdoor equipment rentals, management of Outdoor Adventure facilities and equipment, outdoor resource center, assisting and supporting the outdoor adventure programs and climbing managers. This includes the overall management, hiring, training, supervision, and evaluation of student staff along with the operation of outdoor adventure equipment and facilities. This position works with internal campus community and external community rentals.
At University of Utah, we ask a lot of our employees, which is why we give so much in return. In addition to your competitive salary, medical/dental/vision/life plan and up to 14.2% contribution to your retirement plan, Campus Recreation Services offers this position the following perks, including:
• Flexibility:
Opportunity to telecommute 4 days per month Fall/Spring and 4 days per month over the summer and breaks. Working a flexible schedule to best meet the needs of the position and work life balance.
• Office Culture:
We have a highly collaborative office. Dress code is relaxed business/casual –we want you to be comfortable. Group and team activities to get to know your co-workers and step outside the office. Kick back and refocus in the relaxation room.
• Wellness in action:
Take advantage of our many health and wellness programs on-campus and virtually. This includes mental health and resiliency support, nutrition services, and more.
Free membership to the Eccles Student Life Center. Free sport and outdoor equipment rental, fitness classes, Intramural Sports participation.
• Community:
Discounted and sometimes free admission to arts, cultural, museum, lectures and select sporting events on campus.
• Learning:
In addition to the many free educational opportunities on campus, the University offers 50% tuition reduction for eligible employees and their families. We also offer many professional development opportunities and an annual budget to develop your skills.
Other benefits and services include:
• Flexible Spending Accounts (FSA)
• Supplemental Retirement Savings Plans (403(b), Roth 403(b), 457(b))
• WellU Employee Wellness Program
• Accidental Death and Dismemberment Insurance (AD&D)
• Supplemental Life Insurance
• Employee Assistance Program (EAP)
• Long Term Care Insurance
• Hyatt Legal Plans
• UESP 529 College Savings Plan
• Auto/Home Insurance
• Family and Medical Leave Act
Campus Recreation Services
is located at the George S. Eccles Student Life Center, which connects student Life with academic life to create an engaged campus community. Amenities include a 50-meter pool, indoor and outdoor leisure pools, large indoor hot tub/spa, 320-yard indoor running track, bouldering and 4-story climbing wall, 5 sport courts, racquetball courts, 4 group fitness studios, and a combative room. Additional amenities include a branch of the U First Credit Union, Shake Smart, and Athletic Training. Campus Recreation Services operates and schedules three outdoor turf fields, an outdoor track, and four sand volleyball courts.
Student Affairs is comprised of nearly 20 departments and is focused on supporting student well-being and success with the ultimate goal of assisting students in discovering their passion, people, and purpose. To that end, we aim to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students. As a result, students have the opportunity to participate in the creation of campus culture, collaboratively working alongside professional staff, student leaders, and academic partners.
Student Affairs departments serve all students at the University of Utah, including undergraduate, graduate, and professional students who come from a variety of backgrounds. In order to best support our students, it is important that staff stay aware of issues and best practices related to student development, identity, and sense of belonging, both locally and nationally.
Responsibilities
The following information is intended to be representative of the work performed by incumbents in this position and is not all-inclusive. The omission of a specific duty of responsibility will not preclude it from the position if the work is similar, related, or a logical extension of position responsibilities.
RESPONSIBILITES
  • Hire, train, develop, supervise and evaluate student rental assistants, rental technicians, student supervisors.
  • Program and schedule outdoor adventure operations to meet the needs of the university community.
  • Develop, manage, and grow outdoor adventure rental and operations for the campus community.
  • Plan and develop policies, activities, and administration of all aspects of outdoor adventure operations including special event support.
  • Manage the inventory, maintenance, replacement, rental system, and upgrading of equipment.
  • Meet regularly with Assistant Director of Outdoor Adventure, Risk Manager, and Health and Safety to ensure compliance with university policies and risk management protocols.
  • Work with department facility operations to maintain outdoor equipment and facilities including regular documented inspections, and coordination with facilities operations. 
  • Maintains a small retail space in Outdoor Adventures. 
  • Working with campus departments to build relationships and provide academic program support. 
  • Maintain the purchasing, pricing, maintenance, and repair of outdoor adventure equipment.
  • Conduct daily, weekly, monthly and annual inspections; ensure a clean and enjoyable experience for guests.
  • Maintain all required certifications.
  • Assists the OA Programs Manager and Climbing and Summit Manager with supervision, staffing, and support.
  • Continual review and update of operational and employee manuals.
  • Develop, build, and grow relationships with internal campus community and external community rentals.
  • Daily, weekly, monthly and yearly reports and program assessment records.
  • Provide patron service and assist in resolving patron issues.
  • Foster a strong and positive learning culture for students and help them to increase enthusiasm and understanding of the learning process. 
  • Assist in developing budget information for functional areas and monitoring revenue and expenses to maintain balanced budgets.
  • Work with the marketing team on the development and promotion of OA rental services.
  • Assist with the department’s student leadership development training for all students in a leadership role.
  • Assist with department and division wide programs and initiatives.
  • Attend local, regional, and national conferences to stay current on industry trends or practices.
  • Assess and report on all aspects and functions of position and support the standards and learning outcomes as illustrated in NIRSA and CAS standards.
  • Work with the department of Campus Recreation Services to provide high quality programming, engaging and developing students in a manner that enhances their ability to be successful, adding to the campus experience and representing the University of Utah to the highest standards.
  • Attend regular professional staff meetings.
  • Must be able to work a flexible schedule including nights and weekends. Opportunity to telecommute 4 days per month. Working a flexible schedule to best meet the needs of the position and work life balance.
  • Other duties as assigned.


Problem Solving:
The incumbent provides independent oversight and decision making for all activities, scheduling, and staffing for Outdoor Adventure Operations. Appropriate application of guidelines and policies is crucial. The incumbent serves as the liaison between the department and program participants. Communicates effectively with all members of the department. Ability to work with multiple levels of personalities and respond to operational changes and emergency situations.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead.
Minimum Qualifications
Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience).
Four to six years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master’s degree in a related area may be preferred.

Preferred Qualifications:
Two years’ experience in outdoor adventure recreation management. (2 years related work experience may be substituted for 1 year of education); demonstrated organizational aptitude; staff training, supervision, development, and leadership experience; excellent problem-solving skills; risk management proficiency; effective communication skills; and exceptional guest service skills required. Demonstrated ability to work effectively in teams that value interactions among all individuals and foster a sense of belonging and wellbeing. Knowledge of standard practices and basic understanding of emergency response and risk management in a college community. Comprehensive knowledge of outdoor equipment rental procedures and operations; Experience training student employees; American Red Cross CPR/First Aid/AED certification or ability to complete within 30 days of hire. Maintain current driver’s license and satisfy University driving standards.
Other Preferences:
Master’s Degree, Fusion software experience; outdoor adventure rental management experience in a collegiate setting, technical maintenance and repair of skis and bicycles, Connect 2 software experience, Excel experience. American Red Cross CPR/First Aid Instructor certification, Climbing Wall Instructor Certification, Wilderness Medical Certification(s), American Canoe Association Certification(s). 
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
Type Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  • * Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
    • Yes
    • No
  • * Do you have four or more years of progressively more responsible management experience?
    • Yes
    • No
  • * How many years of experience do you have in outdoor adventure recreation management?
    • 0 to 1 year
    • 2 to 3 years
    • 4 to 5 years
    • 6 to 7 years
    • 8 to 9 years
    • 10 years or more

    • Applicant Documents
    Required Documents
  • Resume
  • Cover Letter
    • Optional Documents
  • Historical Only – Do Not Use – See Description for More Information – Appropriate discharge document (such as DD-2214) – Veteran Only
  • Historical Only – Do Not Use – See Document Description for More Information – Addendum to the University of Utah – Veteran Only

    • University Human Resource Management
    250 East 200 South, Suite 125 Salt Lake City, UT 84111
    Contact us: (801) 581-2169 By Email: employment@utah.edu

     


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