Library Specialist

Details

Posted: Unknown

Location:

Salary:

Summary:

Summary here.

Details

Posted: 17-Apr-25

Location: Chicago, Illinois

Type: Full-time

Categories:

Libraries
Staff/Administrative

Internal Number: 6149544

Library Specialist
Library Specialist
Hiring Department: University Library
Location: Chicago, IL USA
Requisition ID: 1033134
FTE: 1
Work Schedule: M-F 11AM - 7PM
Shift: Evenings
# of Positions: 1
Workplace Type: Hybrid
Posting Close Date:
Salary Range (commensurate with experience): $29.55 - 31.37 / Hourly Wage
About the University of Illinois Chicago
UIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent 'Best Colleges' rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago.
Benefits eligible positions include a comprehensive benefits package which offers: Health, Dental, Vision, Life, Disability & AD&D insurance; a defined benefit pension plan; paid leaves such as Vacation, Holiday and Sick; tuition waivers for employees and dependents. Click for a complete list of Employee Benefits .
Position Summary
The University of Illinois Chicago (UIC) Library seeks an efficient and service-oriented individual to provide chat reference, collections, and administrative support to the UIC Library of the Health Sciences (LHS) in Chicago. The qualified applicant will demonstrate an interest and ability to work in a diverse environment and meet the learning needs of a diverse body of students, faculty, and clinicians.
Reporting to the Head of Information Services and Research (ISR), the Chat Service Associate is responsible for providing virtual chat reference to library patrons. They will also serve as a back up to the Chat Service Manager as needed for scheduling and administration of the chat service and provide administrative support to the Research Services and Resources department.
Work schedule is M-F 11:00 a.m. - 7:00 p.m. during the academic year. Hours during the summer and intersessions may vary slightly.
Duties & Responsibilities

Chat Service

Provide reference assistance directly to library patrons via the LibChat platform.

Effectively refer complex questions to liaisons librarians.

Work closely with library colleagues from other departments to resolve queries.

Administrative Support for ISR department.

Provide general administrative support to the Information Services and Research department.

Triage and respond to reference questions via chat, email, and phone.

Maintain department statistics, contribute to the annual report and assist with department-wide projects._

Assist with the creation of reference and instructional materials, such as LibGuides, slide decks, and video tutorials.

Participate in department and Library-wide collections projects and initiatives.

Chat Service Administration.

Serve as back-up to the Chat Service Manager for scheduling, monitoring calendars, and administration of the chat service.

Maintain internal guides and documentation for reference practices and protocols.

5% Participate in Special Projects and other Duties as Assigned

Minimum Qualifications

High school diploma or equivalent.

Any combination totaling two (2) years (24 months) from the following categories:

work experience in a library or equivalent setting.

college course work in any field as measured by the following conversion table

• 30 semester hours equals one (1) year (12 months)
• Associate's Degree (60 semester hours) equals eighteen months (18 months)
• 90 semester hours equals two (2) years (24 months)
• Bachelor's Degree (120 semester hours) equals three (3) years (36 months)

Preferred Qualifications

• Outstanding customer service skills.
• Excellent written communication skills.
• Ability to communicate effectively with internal and external contacts.
• Ability to work independently as well as in a team.
• Ability to take initiative and solve problems creatively.

• Strong Attention to Detail.
• Library and/or research experience providing friendly and professional customer service.

To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.
Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.
The university provides accommodations to applicants and employees. Request an Accommodation
To apply, visit https://uic.csod.com/ux/ats/careersite/1/home/requisition/14688?c=uic
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About University of Illinois - Chicago
The University of Illinois Chicago is the city’s largest university and its only public Carnegie Research 1 institution. Its 16 academic colleges serve close to 34,000 undergraduate, graduate and professional students. UIC is recognized as one of the best public universities and one of the most ethnically rich and culturally diverse campuses in the nation, located in the heart of Chicago, it is an integral part of the city's educational, technological and cultural fabric.
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