IT Lead Engineer

University of Maryland, United States

Updated: about 12 hours ago
Location: College Park, MARYLAND
Deadline: ;

Posting Details
Posting Details


Position Number: 102654
Title: IT Lead Engineer
Functional Title: IT Lead Engineer
Category Status: 33-Exempt Regular
Applicant Search Category: Staff
University Authorized FTE: 1.000
Unit: LIBR-Libraries
Campus/College Information:
Founded in 1856, University of Maryland, College Park is the state’s flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.
Background Checks
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify someone from employment. Prior to any adverse decision, finalists have an opportunity to provide information to the University regarding the background check.
The University reserves the right to rescind offers of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.
Offers are contingent on providing proof of employment eligibility in the United States no more than 3 days after the initial start date. If this proof is not provided within this timeframe, the offer may be rescinded or employment terminated.
Position Summary/Purpose of Position:
The IT Lead Engineer works in a highly collaborative team environment in the IT & Facilities Operations (ITFO) department within the Digital Services and Technologies (DST) division. The position is the team leader for training resources, technical consultation, and solution architecting for the Desktop Support Technicians and Help Desk Staff. The position:
  • Maintains in-house technology equipment and IT assets.
  • Maintains and enhances the Libraries desktop environments (primarily Windows and Mac).
  • Participates in a cross-team infrastructure management group, and leads DST’s support for data center hardware and Windows server environments and applications.
  • Provides end-user support of library-wide client-server applications and troubleshoots complex technical problems (in person, by telephone, or via work orders) promptly and accurately.
  • Interacts with other Libraries’ personnel in a client-provider relationship to resolve requests and technical issues and through partnerships to execute library-wide projects. 
  • Develops, manages, and administers all aspects of the library’s desktop and public computing environments and works with other technical staff in DST to maintain highly performative application and computing environments.
  • Collaborates with DST colleagues and works with campus partners in the Division of IT and other colleges’ and units’ IT staff.


The Libraries’ IT practices and solutions must align with campus and state IT policies, standards, trends, and best practices. Developing relationships and sharing knowledge with colleagues across the University are critical to this position’s success. This position may represent the libraries on assigned University technical groups.
The IT Lead Engineer is expected to work independently and as a team member to analyze and solve problems and manage projects. The individual in this position will handle special projects and solve more complex technical problems escalated by the Helpdesk. Work requires initiative and judgment and is often expected to be performed with little supervision. This position requires on site work with some telework possible.
Benefits Summary Top Benefits and Perks:

Exempt Benefits Summary

Minimum Qualifications:
Minimum Qualifications:

EDUCATION:
  • Bachelor’s degree from an accredited college or university, or an equivalent combination of education and experience



EXPERIENCE:
  • Five years of work experience as a desktop administrator working with Windows and Mac operating systems in a large, enterprise Active Directory infrastructure.
  • Experience deploying, integrating, configuring, and securing Microsoft Windows and macOS in Active Directory and standalone environments as well as hybrid environments (on-premises and cloud-based)

QUALIFICATIONS:
  • Excellent troubleshooting skills.
  • Excellent interpersonal and communication skills.
  • Ability to use project and issue management software for tracking and prioritizing work assignments.
  • Ability to effectively use productivity software such as Office 365 and Google workspace.
  • Ability to work independently and collaboratively.
  • Ability to analyze, interpret, and present research findings, including making recommendations with thorough rationalizations.
  • Ability to perform systems planning and development to include new operating system features, as well as the ability to deploy new applications and services.
  • Ability to deploy IT solutions that align with cybersecurity standards and best practices.
  • Ability to automate processes using programming/scripting languages, Windows PowerShell, .NET, and Batch.
  • Advanced knowledge in Windows Server and Workstation, SCCM, Intune, MDT, imaging, and Group Policy.
  • Knowledge of best practices for designing and deploying system access controls.
Preferences:
EDUCATION
Bachelor’s degree or higher in a technical field such as computer science or information technology.
EXPERIENCE
  • Application virtualization experience.
  • Microsoft SQL Server experience.
  • Experience with MacOS, JAMF, VDI, scripting, BitLocker, Microsoft Azure, Intune, Office 365, and Amazon Web Services.
  • VMware experience.


QUALIFICATIONS
  • CompTia A+, Security+, Server+ Certified.
  • Jamf Pro Certified Tech.
Additional Certifications:
Additional Information:
Additional Information:
For the full position description and faculty requirements, please go to http://www.lib.umd.edu/hr/employment-opportunities/staff-faculty-positions .
The salary range is $89.026-$111,282.
Job Risks Not Applicable to This Position
Physical Demands
Physical Demands:
The position entails primarily sedentary work that involves remaining in a stationary position for long periods of time and occasionally transporting items up to 50 pounds
Operate computers, objects, tools, or controls.
Must possess a valid driver’s license and be able to operate a vehicle.
Posting Date: 08/29/2024
Closing Date:
Open Until Filled Yes
Best Consideration Date 09/13/2024
Diversity Statement:
The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.

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