Information Technology Manager-ServiceNow, SharePoint & Web Support

Auburn University, United States

Updated: 10 days ago
Location: Auburn, ALABAMA
Deadline: ;

Position Details
Position Information


Requisition Number S4231P
Home Org Name Office of Information Technology
Division Name CIO Information Technology
Position Title Information Technology Manager-ServiceNow, SharePoint & Web Support
Job Class Code MA04
Appointment Status Full-time
Part-time FTE
Limited Term No
Limited Term Length
Job Summary
The Office of Information Technology is seeking a highly motivated and skilled technical manager to lead our ServiceNow, SharePoint, and Web Support team. This position will oversee the seamless delivery of IT services across the organization. The ideal candidate will have exceptional communication skills, be a skilled project leader, have a strong technical background, and experience working in an educational environment.
Working onsite is a requirement of the job. May work up to 1-day hybrid remote in the local area with the director’s approval.
Essential Functions
  • Lead the administration, configuration, design, and architecture of ServiceNow and SharePoint solutions, including custom applications and integrations, that meet client needs and industry best practices.
  • Engage a creative and analytical mindset while leading a team in collaboration with key stakeholders to gather and understand business requirements and translate them into technical designs while following best practices and quality assurance guidelines.
  • Collaborate with cross-functional teams to ensure efficient incident management, problem resolution, and change management processes
  • Provide technical leadership and mentorship to development teams to ensure the successful execution of projects
  • Remain current with ServiceNow and SharePoint platform advancements and emerging trends to drive innovation while ensuring web accessibility
  • Ensure ServiceNow and SharePoint solutions’ security, scalability, and maintainability
  • Track and provide reports, plans, and platform roadmaps to business stakeholders and management
  • Guide a team to create scalable solutions while adhering to design best practices
  • Demonstrates a strong commitment to rigorous testing and comprehensive quality assurance
Why Work at Auburn?
  • Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
  • Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
  • We’re Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
  • Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
  • A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.


Ready to lead and shape the future of higher education? Apply today! War Eagle!

Minimum Qualifications


Minimum Qualifications
  • Bachelor’s degree in Business Administration, Management, Computer Science, Computer Engineering, Information Systems, or related field.
  • 5 years of experience in a specific IT specialty.

Minimum Skills, License, and Certifications


Minimum Skills and Abilities
  • Knowledge of information technology principles and applications, computer system management methodologies and new technologies.
  • Ability to work well under pressure.
  • Ability to recognize, analyze, and solve a variety of problems.
  • Ability to plan, assign, and/or supervise the work of others.
  • Excellent communication skills both written and verbal.
Minimum Technology Skills
Minimum License and Certifications

Desired Qualifications


Desired Qualifications
  • Knowledge of IT project and operations management to include team leadership skills, collaboration, coaching, mentoring, training, and ethical integrity
  • Five years of leadership experience including recent experience; leadership with an enterprise focus
  • Demonstrated leadership abilities, with the capacity to inspire and guide teams
  • Ability to translate specific strategic information into operational programs
  • Industry-related skills include knowledge of the IT industry and trends, knowledge of IT security regulations, and proficiency in ITIL
  • Ability to lead the design of technical solutions for a non-technical client base
  • Exceptional written, verbal, and interpersonal skills, with an attention to detail
  • Strong troubleshooting, decision-making, and problem-solving abilities
  • Masters Degree in Business Administration, Management, Computer Science, Computer Engineering, Information Systems, or related field.
  • ServiceNow Certified System Administrator (CSA)
  • Proven experience in lServiceNow development and architecture.
  • Documented experience in leading and mentoring a complex, technical team.
  • Understand ITSM and integration requirements.
  • Exceptional communication and customer service skills having a Tier 1 and Tier 2 client support background.

Posting Detail Information


Salary Range $74,180 - $133,530
Job Category Information Systems/Technology
Working Hours if Non-Traditional
City position is located in: Auburn
State position is located: Alabama
List any hazardous conditions or physical demands required by this position
Posting Date 02/04/2025
Closing Date
Equal Opportunity Compliance Statement
It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. The Office of Equal Opportunity Compliance (EOC) strives to ensure an inclusive and equitable working, living, and learning environment for members of the Auburn University community. Please visit their website to learn more.
Special Instructions to Applicants
Quick Link for Internal Postings https://www.auemployment.com/postings/50999

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