Graduate Program Specialist

East Tennessee State University, United States

Updated: about 6 hours ago
Location: Johnson City, TENNESSEE
Deadline: 03 May 2025

Posting Details
Position Information


Job Title Graduate Program Specialist
Department College of Graduate and Continuing Studies - 24100
Pay Grade 9
Job Category Support Staff
Job Summary
The College of Graduate and Continuing Studies at East Tennessee State University is seeking a dynamic and student-focused Graduate Program Specialist to join our team. This pivotal role supports the academic journey of graduate students from the earliest stages of inquiry through to graduation. Reporting to the Dean or their designee, the Graduate Program Specialist provides individualized advising, coordinates cohort activities, and ensures accurate record-keeping throughout the student lifecycle. If you thrive in a collaborative, student-centered environment and are passionate about supporting academic success, we invite you to help shape the future of graduate education at ETSU.
The value of employment at ETSU goes far beyond salary. The official workday is 7.5 hours, which includes a one-hour lunch/meal break. Regular benefited ETSU employees enjoy a full range of benefits, services, and programs including:
  • Paid time off & leave
  • 17 paid holidays
  • Educational Assistance
  • Health and life insurance
  • Retirement
  • Access to University facilities and services and much more!


Check out the ETSU Human Resources Benefits page for additional information at: https://www.etsu.edu/human-resources/benefits/ .
All positions at East Tennessee State University are contingent upon sufficient funding.
ETSU is an Equal Opportunity Employer.
Disclaimer: The Job Summary is intended to describe the general nature and level of work individuals perform in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the position’s essential functions satisfactorily with or without reasonable accommodations.
Knowledge, Skills and Abilities
  • Knowledge of university admission, registration, fee payment, financial aid and graduation requirements.
  • Knowledge of computer systems and programs including new versions of Microsoft Office/Windows and internet browsers.
  • Knowledge of Graduate School policies and procedures.
  • Knowledge of university policies, procedures, structure, and services offered.
  • Knowledge of student services and retention strategies.
  • Knowledge of BANNER student information system, Customer Relationship Management (CRM) application system, and records management.
  • Knowledge of SACSCOC and THEC policies, guidelines, and criteria for accreditation.
  • Ability to communicate effectively to large groups or individuals.
  • Abililty to counsel students regarding university related matters.
  • Ability to establish and maintain effective working relationships with students, faculty and staff.
  • Ability to work independently in a detail-oriented environment and mange confidential data.
Required Qualifications
  • Bachelor’s degree
  • Two (2) years of experience in admissions, registration, or graduation office, or in another relevant higher education setting


OR
  • Associate’s degree or two years of college
  • Four (4) years of experience in admissions, registration, or graduation office, or in another relevant higher education setting.
Preferred Qualifications
  • Two (2) years of experience in areas related to student success, advisement, retention, and/or engagement.
Salary

Posting Detail Information


Posting Number SS01778P
Is this position subject to a criminal background check? No
Is any part of the funding for this posting coming from a grant or outside funding source? No
Open Date 04/17/2025
Close Date 05/03/2025
Open Until Filled No
Special Instructions to Applicants
Support Staff positions are only required to be posted for a minimum of five (5) calendar days. The closing date for this posting is subject to change without notice to applicants.