Facilities Operations Office Manager

Lawrence University, United States

Updated: about 2 months ago
Location: Appleton, WISCONSIN
Deadline: ;

Position Details
Position Information


Position Title Facilities Operations Office Manager
Location Appleton
Department Facility Operations
Position Type Staff
Position Description & Qualifications
Reports to: Assistant Vice President of Facilities Operations
Department: Lawrence University, Facilities Operations
Location: Facilities Office, Water Street, Appleton
Position Summary
The Facilities Operations Office Manager plays a critical role in supporting the daily operations of the Facilities department by managing the work order system, financial reporting, and billing processes. This position is responsible for providing primary front desk coverage, handling receptionist duties, and managing the department’s email and phone communications. Additionally, the Office Manager oversees student workers, ensuring they are trained and performing their duties effectively. The role also includes coordinating the pick-up of hazardous and medical waste, ensuring compliance with safety and environmental standards. As time permits, the Facilities Operations Office Manager provides valuable support to both the Facilities Operations Manager and the Assistant Director of Environmental Safety, assisting with various operational tasks and projects as needed.
Position Competencies and Accountabilities
  • Support office and trades staff with day-to-day facilities tasks and operations.
  • Ensure invoices are billed correctly and properly coded to appropriate accounts.
  • Manage the work order system to include data entry of work orders, request additional information as needed and respond to inquiries, and generate reports for staff.
  • Coordinate and communicate with contractors and the Campus community regarding to provide timely updates on project progress and changes.
  • Maintain, prepare and submit documentation for end of year DNR reports.
  • Assist in the coordination of the pick-up of all hazardous and medical waste.
  • Supervise student workers to include hiring, training, approving time, and managing their work flow and performance.
  • Provide friendly, professional customer service for Campus and Facilities Operations front desk.
  • Manage the department inbox and phones.
  • Manage waste management and pest control.
  • Organize and schedule department meetings.
  • Manage and order office supplies.
  • Perform other duties as assigned.


All employees are also expected to exhibit the following core competencies: Enhancement to the Lawrence Community, Supports Individuals, Stewards Campus Facilities & Resources, Demonstrates Teamwork & Collaboration, Fosters a Diverse & Welcoming Community. See the Performance Evaluation Form for detail.
Knowledge and Skills Required
  • Verbal and written communication
  • Organization and time management
  • Strategic planning (ability to prioritize tasks, planning events and processes)
  • Detail-oriented
  • Resourcefulness and anticipates needs
  • Adept in technology (Microsoft office, ability to learn room reservation and other technology systems)

Education and Work Experience
  • High school diploma or equivalent preferred, but not necessary.

Posting Detail Information


Posting Number S531P
Number of Vacancies 1
Posting Date
Best Consideration Date
Close Date
Open Until Filled
Special Instructions Summary
Anticipated Number of Hours per Week 40

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