Addiction Medicine Patient Care Representative

East Tennessee State University, United States

Updated: about 7 hours ago

Location: Johnson City, TENNESSEE

Deadline: ;

Posting Details
Position Information

Job Title	Addiction Medicine Patient Care Representative
Department	Family Medicine - Clinics
Pay Grade	6
Job Category	Support Staff
Job Summary	The Patient Care Representative works under the general supervision of the Clinical Manager performing medical front office duties and plays a supportive role in nursing. Job duties involve the following: Provide excellent customer service by maintaining friendly/professional interactions with patients Computerized appointment scheduling via telephone and face-to-face while maintaining a professional demeanor Performing data entry of over-the-counter charges and payments Handling patient registration and certification of patient demographics Verifying all patient information at the time of each scheduled appointment Managing phone calls from patients Assisting in the creation, retrieving, filing, and maintaining of medical records as needed Assisting with Prior Authorizations and referrals as needed ( covering, not primary) Provides coverage for nursing staff for basic nursing duties such as rooming patients or clearing rooms for the next patient Performing other related duties as assigned *The position is contingent on the continuation of an executed contract with Ballad Health for funding of the Addiction Medicine Fellowship Program.* The value of employment at ETSU goes far beyond salary. The official workday is 7.5 hours, which includes a one-hour lunch/meal break. Regular benefited ETSU employees enjoy a full range of benefits, services, and programs including: Paid time off & leave 17 paid holidays Educational Assistance Health and life insurance Retirement Access to University facilities and services and much more! Check out the ETSU Human Resources Benefits page for additional information at: https://www.etsu.edu/human-resources/benefits/ . All positions at East Tennessee State University are contingent upon sufficient funding. ETSU is an equal opportunity employer. Disclaimer: The Job Summary is intended to describe the general nature and level of work individuals perform in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the position’s essential functions satisfactorily with or without reasonable accommodations.
Knowledge, Skills and Abilities	Knowledge of HIPAA requirements and guidelines. Knowledge of medical terminology. Basic computer skills. Skilled in providing patient care following the facility’s applicable standards, policies, and procedures. Ability to utilize electronic health record systems for accomplishing daily tasks. Ability to communicate effectively with patients, supervisors, physicians, and co workers both orally and in writing. Ability to communicate professionally via telephone with pharmacies, providers, and community agencies as needed. Ability to effectively communicate patient needs to providers. Ability to handle all patient information responsibly. Ability to adhere to and apply all university, college, department, and clinic policies and procedures. Ability to behave professionally at all times and present a positive image of the facility. Ability to work as a team member. Ability to maintain quality control standards. Ability to react calmly in emergencies. Ability to pay attention to details. Ability to apply time management principles to accomplish assigned duties.
Required Qualifications	High school diploma or GED with two (2) years of office experience, or at least one year of college coursework combined with one year of office experience. Ability to acquire or currently possess a valid CPR/BLS certification.
Preferred Qualifications	Experience in the medical front office (including knowledge of managed care insurance. CPT- and ICD- coding, cashiering, and appointment scheduling). Experience with electronic health records (Epic preferred). Experience with practice management software (Epic preferred). Experience with telephone customer service on a multi-line phone system. Verification of Hepatitis 8 immunization.
Salary	$16.77 an hour

Posting Detail Information

Posting Number	SS01751P
Is this position subject to a criminal background check?	Yes
Is any part of the funding for this posting coming from a grant or outside funding source?	Yes
Open Date	03/20/2025
Close Date
Open Until Filled	Yes
Special Instructions to Applicants	Support Staff/Clerical positions are only required to be posted for a minimum of five (5) calendar days. The closing date for this posting is subject to change without notice to applicants.

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