Library Experience Manager

This is an exciting opportunity for you to join the successful and highly regarded library service at Birmingham Newman University.   

You will oversee and enhance our library's front-line services. You will lead a small team of Library Service Advisors and Library Shelving Assistants to deliver exceptional service to our diverse and vibrant community. You will have the opportunity to make a positive impact on the student experience, maintaining a welcoming and functional library environment, and fostering a staff culture of collaboration and continuous improvement.

Key responsibilities:

• Team Leadership: Manage, recruit, train, and develop a dedicated team of Library Service Advisors and Shelving Assistants.
• Customer Service: Champion high standards of customer care, leading by example to provide an excellent experience for students and acting as the first point of contact for concerns or complaints.
• Operational Oversight: Ensure smooth workflows and maintain optimal staff coverage during library opening hours.
• Library Environment: Maintain a safe and attractive study space in partnership with internal teams like Estates, IT Services, and Security.
• Project Work: Contribute to cross-departmental initiatives to innovate and introduce new services and technologies that will benefit the student experience. 

About You:

No prior experience of working in a library is required, but the successful candidate must have strong customer service and people management skills alongside a good level of literacy, administrative skills, and IT skills. You should thrive in a busy environment, excel at problem-solving, have the ability to multitask and lead by example. You must be passionate about creating positive experiences for students and have a keen interest in service improvement and operational efficiency. You may sometimes be asked to work non-standard working hours, so flexibility and adaptability is also a must-have.

Note: This role requires on-campus presence.

Informal enquiries about this opportunity are very welcome. Please contact Katie Mann, at katie.mann@staff.newman.ac.uk , to discuss the role further.

Please click 'Apply’ button above to be redirected to our website, where you can download an application form and for further details about this role. Please email your completed application form by the advertised closing date to: recruitment@newman.ac.uk . 

(Please note that CVs are not accepted as part of the application process unless explicitly stated).

Closing date for applications: 28th April 2025

Interviews will take place on 22nd May 2025

Birmingham Newman University offers a wide range of staff benefits including 35 days annual leave entitlement plus bank holidays (pro rata for part time posts), pension scheme, chaplaincy and spiritual care, library services, free on-site parking, discounted travel scheme, cycle to work scheme, employee assistance programme, occupational health and counselling services and staff development opportunities. Further details of the full range of staff benefits available can be found on our website: https://www.newman.ac.uk/knowledge-base/staff-benefits/ or please contact the Human Resources Department.

Birmingham Newman University is an Equal Opportunity Employer

Birmingham Newman University is located on Genners Lane, Bartley Green, Birmingham, West Midlands, B32 3NT.