Internal Applicants Only - Taught Programmes Officer

Cardiff University, United Kingdom

Updated: about 3 hours ago
Location: Cardiff, WALES

Advert

This post is currently open to employees of Cardiff University only.  Please do not apply if you do not have a current contract of employment with the University.

Internal Applicants Only - Taught Programmes Officer
School of Mathematics

The School of Mathematics is looking to recruit a dynamic, methodical and professional individual to join the School’s student administration team. You will provide comprehensive and professional support to the School, providing support and guidance on a variety of administrative and frontline duties throughout the student journey and taught programme cycle, with specific responsibility for Extenuating Circumstances and the School’s postgraduate administrative provision.

If you have strong organisational skills, are able to work quickly with a high level of accuracy, take responsibility for your own work and enjoy contributing to a positive working environment, then we look forward to hearing from you.

The School’s student administration team oversees various aspects of student services management including providing specialist support on student records, examining boards, academic regulations, extenuating circumstances, appeals, academic misconduct, complaints and timetabling.  The team provides front facing support for a wide range of activities throughout the student journey ranging from admissions through to graduation.

We are looking for a team player who will work with colleagues to provide a great service to staff and students. You don’t need to have worked for a University before; this is an opportunity to show your potential and start or continue your career at Cardiff University.

This role may be an opportunity for you to build on your experience from working in a previous administrative role or environment with particular interest in Student Casework/ PGT Administration, showing your transferable skills and aptitude to be successful in the role. You should be enthusiastic about developing your knowledge and skills to become a valued member of the team.

This is a campus-based, student-facing role with limited opportunity for remote working.  The post full time (35 hours per week) and fixed-term for 6 months.

Salary: £27,644 - £30,805 per annum (Grade 4)

For informal enquiries about the post please contact the School Manager,  Charlie Balcombe BalcombeC@cardiff.ac.uk .or the Director of Learning and Teaching Dr Mathew Pugh pughm@cardiff.ac.uk .

Date Advertising: 22 April 2025

Closing date: 6 May 2025

External applications are currently not being considered for this post.  If the decision is made to open the post to external candidates, the strapline at the top will be removed and you will be given ample time to apply – please check back periodically for details.

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world.  In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.


Job Description

Job Purpose

Providing comprehensive and professional support to the School of Mathematics, providing support and guidance on a variety of administrative and frontline duties throughout the student journey and taught programme life cycle, with specific responsibility for Extenuating Circumstances and the School’s postgraduate administrative provision.

Duties and Responsibilities

Key Duties

  • Supervise and support the day-to-day operations of the Taught Programmes Administrators in relation to specific student journey processes. This includes operational tasks associated with student assessment (including the provision of Extenuating Circumstances), Student Casework and administrative responsibilities in relation to the postgraduate taught programmes of study.
  • Provide detailed advice and guidance on postgraduate taught administrative processes and procedures to internal and external customers (staff, students or members of the public), using judgement and creativity to suggest the most appropriate course of action, and contributing to the solving of more complex issues.
  • Work with others to make recommendations to improve our ways of working.
  • Establish productive relationships with key individuals (University colleagues and external contacts) to help improve the level of service the team provides to its customers.
  • Perform a variety of administrative duties to support the team and department achieve its objectives.
  • Gather and analyse data (e.g. relating Extenuating Circumstances requests) so that informed decisions can be made, establishing basic trends and patterns in the data and providing reports and recommendations for management.
  • Instruct and guide colleagues across the University within Extenuating Circumstances and postgraduate taught administration as required.
General Duties
  • Abide by all University policies and undergo appropriate personal and professional development.
  • Perform other duties which are not included above, but which will be consistent with the role.
  • Uphold the Professional Services Values & Behaviours or local equivalent.

Person Specification

Essential Criteria

  • NVQ3/A-levels or equivalent or equivalent work-related experience
  • Ability to communicate in writing clearly, concisely, and effectively to provide detailed advice and guidance on student administrative processes in relation to the postgraduate taught programmes of study.
  • Evidence of a good standard of numeracy and IT literacy.
  • Experience of working in an administrative role or environment and ability to set up standard office systems and procedures, making improvements to these as appropriate.
  • Specialist knowledge of the student journey in relation to student administrative processes.
  • Ability to communicate specialist and complex information effectively and professionally to a range of customers with varying levels of understanding. 
  • Ability to advise and influence key stakeholders in your area of work.
  • Ability to explore customers’ needs and adapt the service you provide accordingly to ensure a quality service is delivered.
  • Ability to use your initiative and creativity to solve problems, respond to queries and make recommendations, identifying and proposing practical solutions.
  • Ability to work unsupervised to deadlines, planning, setting and monitoring your priorities and those of the team.
    • Desirable Criteria
  • Experience of working in a similar role or environment, e.g. Higher Education.
  • Ability to speak/understand Welsh or a willingness to learn.

    • Additional Information

    How we will support you in performing this role:

    We want to support and develop you in the role, using a combination of the following to help you reach your full potential.

  • Regular one-to-one meetings with your team leader.
  • An experienced and supportive team around you.
  • Support to undertake job-relevant training and development, as identified by your Line Manager. This could be informal or could be an apprenticeship leading to a formal qualification, such as Business administration NVQ.
  • A staff mentoring scheme.
  • Support to learn Welsh or to update language skills.

    • We want to employ people with a wide variety of experiences. We welcome applications from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We are particularly seeking applications from candidates who come from backgrounds that are underrepresented at the University, including people from Black, Asian and Minority Ethnic communities.

    Your application will be assessed against the following essential and desirable criteria for the role. Please copy and paste this section into a new document and give clear examples of how you can evidence meeting each criteria by writing under each one. You can draw on elements from any aspect of your life (e.g. work, home, education/qualifications or community life) as long as you focus on their relevance to the role.

    Please save your supporting statement in a separate document with the title [YOURNAME-BR NUMBER-JOB TITLE] and attach it to your application in the recruitment system.

    Please note that these are also the criteria shortlisted applicants will be assessed against at interview and/or by other means (e.g. a skills test).


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