Faculty Student Advisor

All Departments

Location: Greenwich, Avery Hill and Medway Campuses
Salary: £31,637 to £37,174 plus £5400 London weighting per annum
Contract Type: Permanent
Closing Date: Friday 18 April 2025
Interview Date: To be confirmed
Reference: 4906-E

The University introduced a new role in 2024, Faculty Student Advisors to strengthen our provision of pastoral support. We are currently seeking to appoint a further 18 Advisors across the university. As a Faculty Student Advisor, you will work in a small faculty team, based on the Greenwich, Avery Hill or Medway campus depending upon faculty. Alongside Academic tutors, Faculty Senior Tutors and year tutors (where applicable), you will provide support to students to ensure that they get the most out of their studies at the university. Your work will contribute to the University achieving its strategic aim, to provide excellent student experience.

In this role you will be the first point of contact for students struggling with academic or personal issues or who have informal complaints. You will provide pastoral support, resolve issues within your control, and signpost students where appropriate to other sources of support, including via the Digital Student Centre and to academic support via Academic Tutors or Programme Leaders. You will coordinate and maintain student support through initiatives like short appointments, drop-in sessions, online support, and follow-up. Within your faculty team, you will work to ensure continuity of support to all faculty students, identify enhancements to the service, and assist with key university processes as required.

Duties and responsibilities will typically include working as part of a team to:

• Provide student pastoral support, as part of a faculty team, signposting to other services where appropriate and following up to ensure satisfactory resolution.
• Identify improvements to the effectiveness and efficiency of the Faculty Student Advisor Service and take a lead in implementing these.
• Assist when required with key University wide processes as required for example, clearing, enrolment and graduation.
• Use University systems, to ensure informal complaints are logged and followed up to satisfactory resolution.

You will have relevant experience in a guidance/supportive role, extensive administrative experience and experience of working to senior colleagues with conflicting demands. You will understand diversity and equality issues, have excellent interpersonal skills, and an ability to communicate effectively at all levels. You will have excellent knowledge of Microsoft office, will be able to prioritise and manage your own workload, plan and manage projects, have excellent attention to detail and take an analytical and systematic approach to work. You will be a team player, able to work well under pressure and able to be highly discrete, maintaining a high level of confidentiality. You will have a commitment to undertaking professional development and a desire to develop in the role. You will have a degree, professional qualification or extensive proven relevant experience.

We have positions available to work in three of our faculties and at all campuses. Please indicate in your application your campus preference and faculty preference:

• Faculty of Health and Human Sciences – Avery Hill, Greenwich or Medway
• Faculty of Engineering and Science – Medway or Greenwich
• Greenwich Business School - Greenwich

Candidates appointed to work in our Greenwich and Avery Hill Campuses will attract London weighting.

For all informal enquiries please contact Louise Woodcock l.woodcock@gre.ac.uk

Should you have any queries please contact the People Directorate Team on peopleoperations-vco@greenwich.ac.uk

The university is a brilliant place to work. We aim to become the top modern university in the UK by 2030 and our people are truly at the heart of what we want to achieve. We offer a great set of benefits  including an excellent pension scheme, generous holiday entitlement, flexible working options including hybrid working  and a genuine commitment to development.

We are looking for people who can help us achieve our Strategic Plan , through the values we expect for our whole university community, of being Inclusive, Collaborative and Impactful.

Discover why the university of Greenwich is the perfect place to shape your future – watch our Vice-Chancellor & Chief Executive's inspiring message on why you should join us Your Future Starts Here .

To apply, please visit the University of Greenwich vacancies page and complete all details, including the supporting statements (please note attached CVs and personal statements will not be seen by the recruitment panel at the application stage). Current Vacancies - Jobs at Greenwich

Employment Visa: Under the UK Government Points Based System scheme this role does not meet the criteria to be sponsored for a Skilled Worker Route application.

We are committed to building a strong, diverse workforce that reflects the communities we serve.

We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge /Mentally Healthy Universities , we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion.

We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form.

We are making significant strides to understand and continuously improve our employees’ experience, and we are committed to implementing progressive diversity talent management