CILUP005 - NEON Events and Membership Services Officer

University of West London, United Kingdom

Updated: about 1 month ago
Location: Ealing, ENGLAND

The University of West London (UWL) is ranked the best modern* university (non-specialist) in London in the Complete University Guide 2025. 

We are ranked 30th university in the UK in The Guardian University Guide 2025, Number 1 London university for overall student satisfaction in the National Student Survey 2024 and Best university for Student Experience and Teaching Quality in the UK in The Times and Sunday Times Good University Guide 2024.

The UWL community is a diverse body of students and staff who work together to create an environment of success and achievement. We celebrate the diversity of our staff and promote our values in practice through our commitment to inclusivity, progression, and success. 

*University status awarded in or after 1992

The Department

NEON is a national charitable incorporated organisation which drives forward opportunity and social mobility in higher education by championing access and success in higher education from those from lower income backgrounds, black and minority ethnic groups, disabled students, older learners and other groups under-represented in higher education. It is a member-based organisation with over 150 organisations as members including over 100 universities. NEON provides professional development for staff in the higher education sector; creates the space to share and improve practice and works directly with politicians and policymakers to advocate for the students we serve. 

The Role 

  • Support the Director in the planning of NEON’s online and physical professional development programme, to include liaison with presenters, speakers and delegates, and facilitating the evaluation of all events. This will include include organising the delivery of online events and occasionally working with physical venues.
  • Recording and processing of event participant information and working with NEON’s  membership and finance officer to maintain financial records relating the NEON programme.
  • Ensuring that content related to the NEON programme is organised, and available via the NEON website to the NEON community.
  • Work with the Director of NEON to market NEON’s professional development programme to both members and non-members through direct email, website and social media to achieve agreed participation targets.
  • Support the development of the NEON programme, working with the Director, to include the introduction of an accreditation framework associated with the NEON professional development programme.
  • Support the chairs of NEON working groups regarding the arrangement and publicising of meetings and uploading any materials to the NEON website.
  • Produce the NEON weekly news bulletin for members to include producing content, design and distribution.
  • Update the NEON website and social media presence to maintain the external profile of the organisation.
  • Organise NEON Trustee meetings which includes collating the papers for the meetings and taking minutes.
  • Engage various administrative duties as needed to successfully fulfil the function of the position.

    • The Person

    We are seeking to appoint an enthusiastic, self-motivated individual as our Events and Membership Services Officer. Reporting to the Deputy Director this role will take responsibility for the effective running of NEON’s event programme, including our annual awards ceremony and Summer Symposium. They should have experience of providing excellent customer service, as well as being highly organised and being able to work remotely, to agreed targets, with minimal supervision. Candidates should also have a high level of both literacy and communication skills. They should be able to work with the Microsoft Office suite of applications and be able to produce engaging web content. If you have any queries about the role please email Martin Webster (martin.webster@uwl.ac.uk ). 

    How to Apply 

    To apply click on ‘Apply Online’ and fill out the application form. Further information about the application process can be found here: https://jobs.uwl.ac.uk/display.aspx?id=1253&pid=0  

    Please email hr.recruitment@uwl.ac.uk   if you need any assistance with the application process.

    Interviews are expected to be held in the week commencing 31st March 2025. 

    For informal enquiries about the position please contact Martin Webster, Deputy Director of NEON, martin.webster@uwl.ac.uk  

    Additional Information 

    Read more about working at the University of West London at https://www.uwl.ac.uk/about-us/how-university-works/why-work-uwl

    Our department/school is under-represented in terms of staff from BAME (Black, Asian and minority ethnic) backgrounds, of LGBT+ identities, and with disabilities. UWL is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter, and is a Disability Confident Employer as well as a Diversity Champion for Stonewall, the leading LGBT+ rights organisation. We welcome applications from all sections of the community, particularly those mentioned above to increase diversity in our workforce.

    Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. 

    This position does not meet the University criteria for Skilled Worker sponsorship.

    Please be advised that it is expected that appointment within a grade will normally be at the minimum point.

    We will intermittently review the applications as part of this open advert, therefore if successful, you will be shortlisted and contacted at any time. 

    The University of West London reserves the right to close the role prior to this date should a suitable applicant be found.


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