Customer Service Coordinator

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careers@lincoln.ac.nz

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Customer Service Coordinator

Part time role 8.5 hours per week providing reception & administration support at our onsite gym facilities.

Mō te tūka | The role

Are you a people person with a passion for creating a welcoming environment? We're looking for a friendly and proactive Coordinator to be the face of Whare Hākinakina, Lincoln University Gym.

Located at the front desk of our state-of-the-art gym facilities, you'll be the first point of contact for members, staff, and visitors—ready to assist with queries, sign up new members, and ensure the smooth day-to-day running of the centre.

Your key responsibilities will include:

• Managing and following up on membership enquiries.
• Providing financial administration support for memberships.
• Assisting with marketing and promotional activities.
• Carrying out general administrative tasks to support the centre's operations.

Hours of work:

• Thursday: 6:00 pm - 9:15 pm
• Sunday: 12:00 pm - 5:15 pm

This is a permanent, part-time role (8.5 hours per week), based at our Lincoln Campus. You'll also need to have the flexibility to cover additional shifts as needed.

Salary: $54,359 per annum, pro rata (approx. $27.80 per hour).

Kā tino Pūkeka/Whēako | Essential skills/experience for the role

To thrive in this role, you'll bring:

• Reception or administrative support experience in a customer-facing environment.
• Strong cross-cultural communication skills and a welcoming approach to people from all backgrounds.
• Confidence using Microsoft Office and handling basic financial administration.
• A detail-oriented mindset with numerical accuracy.
• A strong alignment with Manaakitaka and Lincoln University values.

Kā hua ka riro ki a koe | What's in it for you?

At Lincoln University, you'll be part of a supportive and inclusive workplace that values diversity and equal opportunity.

From day one, enjoy a range of benefits designed to support your professional growth, wellbeing, and work-life balance, including:

• Grow your career with expert-led training & mentorship
• Generous leave -six weeks of paid leave per year (1.0 FTE)
• Annual salary reviews to recognise your contributions
• Eye care support - contributions toward eye tests and glasses
• Free on-site parking for added convenience
• Flexible, family-friendly work environment promoting work-life balance
• Wellbeing support - free, confidential services through ClearHead
• Exclusive employee benefits with Southern Cross Health Insurance
• On-campus gym with discounted membership fees
• Access to an on-site early childhood centre with staff discounts
• Boost rewards membership for retail & service discounts
• Engaging social culture - staff groups, activities & events
• A vibrant university community - beautiful gardens, on-site cafés & a collaborative atmosphere.

Mō mātou | About us

Te Whare Wānaka o Aoraki | Lincoln University is a specialist institution dedicated to impactful research and higher education that supports land-based industries in New Zealand and globally.

Our campus sits at the heart of the Lincoln research precinct, complemented by university-owned farms and research stations that blend education, research, and hands-on learning. At Lincoln, students are at the heart of everything we do—we empower them to grow their potential and contribute to a more sustainably productive world through world-class teaching and research.

As a progressive university with an ambitious vision, we value a professional workforce that reflects the diversity of our community. Our staff engage with students, parents, government, iwi, and external stakeholders, upholding Lincoln University's reputation through their work.

Our Te Tiriti o Waitangi commitments begin with mana whenua. We honour our special relationship with Ngāi Te Ruahikihiki and Te Taumutu Rūnanga, embedded in our He Tutohinga Whakamatau | Charter of Understanding.

Tono ināianei | Apply now

Ready to apply? Submit your CV and a cover letter that highlights your fit for the role—tell us what makes you the ideal candidate!

Applications received via email will not be considered, however specific enquiry relating to the role can be made to careers@lincoln.ac.nz

We are only considering applicants who have current unrestricted legal working rights in New Zealand. We are unable to provide visa sponsorship for this role.

Applications may close earlier than the advertised deadline if we receive enough suitable candidates, so submit yours early to ensure you're considered.

Job Details

Reference #	2025-19767
Posted on	21 Feb 2025
Closes on	09 Mar 2025 18:00 NZST
Location(s)	Lincoln University Campus
Expertise	Customer Service
Work type(s)	Permanent part-time
More details (document)	PD Customer Service Coordinator February 2025.pdf

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