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management and forensics, governance and review, and/or infrastructure support. Job duties typically include detecting and communicating cyber threats and implementing security measures to protect computer
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performance metrics on a regular basis to improve business operational efficiency. Determine appropriate methods to analyze operations, relevant information, and data. Creates queries to view and analyze large
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or inquiry in a timely manner. Research and triages incoming issues determining the appropriate method of tracking within multiple modules of our Case Management system (incident, request, problem
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timely manner. Research and triages incoming issues determining the appropriate method of tracking within multiple modules of our Case Management system (incident, request, problem or iTask). Provides
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the appropriate method of tracking within multiple modules of our Case Management system (incident, request, problem or iTask). Provides recommendations to Service Desk management and/or SSC team members promoting