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distribution system as outlined by leadership teams. Appropriately triages and clearly translates phone calls and other requests such as emails, portal requests, etc. to the appropriate individual. Confirms
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workload distribution across the team. Customer Support & Inquiry Resolution Serves as the initial escalation point for unresolved or sensitive issues before routing to Tier 2 or Tier 3 teams. Collaborates
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expertise, ensuring balanced workload distribution across the team. Provides subject matter expertise to ensure accurate handling of inquiries that require policy interpretation, system troubleshooting
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workload distribution across the team. Provides subject matter expertise to ensure accurate handling of inquiries that require policy interpretation, system troubleshooting, exception processing. Coaches and
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responsible for institutional cybersecurity program, including the development, implementation and monitoring of strategic, comprehensive enterprise information security governance, compliance, policies and
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Position Details Position Information Recruitment/Posting Title Senior Program Coordinator (Pesticide Safety Education Program) Job Category URA-AFT Administrative Department Entomology Overview
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community. OIT’s services and systems include the Rutgers network; email and calendaring systems; IDs/passwords and identity management; data centers; computer labs; help desk support; wireless connectivity
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), Bureau of Code Services at Uniform Construction Code (UCC) seminars scheduled online and in locations throughout the state. Reports to the Center for Government Services and the Sr. Program Coordinator
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Position Details Position Information Recruitment/Posting Title Associate Vice President for Research Computing Job Category Staff & Executive - Information Technology Department OIT - Advanced
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unit, provide information sessions weekly, create all events (tours, program, open house, etc.) in sales force for tracking of registrants, enter events for the year into SmartSheets for Enrollment